Operations Consultant

Home Services AdvisorCompensation: $110k-$140k annuallyLocation: Scottsdale, AZWorkplace Setting: Fully OnsitePosition Summary: The Home Services Advisor is responsible for business operational advisory and consulting of 12-15 Cardone Ventures clients and the daily review and monitoring of their operational activities and data. As a fractional COO for the client, they will prepare metrics reports, generate operational process recommendations, and leverage their financial and operational experience to guide client business decisions. The Operations Advisor will also investigate ways to improve operational efficiency and effectiveness, and distinguish the strategic positioning of each client's business to maximize revenue and profit potential through various stages of growth opportunities including expansion, mergers, or acquisitions. This individual will play a key role in assisting Cardone Ventures clients with achieving their transformational growth plans by setting operational objectives, planning business development strategies with other team members, and holding the members accountable to the plan. For home services clients, including HVAC, electrical, and plumbing based businesses, this includes optimizing dispatch, technician performance, call center operations, customer experience, and profitability.About Cardone Ventures: Our mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results oriented. This company operates nationally and is growing by the day.Success Looks Like:Approaching each client's business as if it is your own, to truly become an extension of their management team and fully embrace that your success is directly linked to theirs such that it inspires you to get creative and do whatever it takes to ensure their growthCreating measurable impact in areas such as technician performance, call conversion, job profitability, and customer satisfaction in home services businessesConstantly working towards complete alignment and accountability between the client and team to help achieve results faster, and being able to evolve communication and inspire others as needed to make this happenLeveraging data as the basis for all recommendations and outcomes so clients never have to question the ROI of working with youObjectives:Leverage data to recommend business growth strategies and lead the collaboration between multiple functional advisors and client stakeholders to ensure execution that results in clients target attainmentPartner with clients to optimize key home services processes such as scheduling, dispatch, call center performance, inventory management, and technician productivity to drive profitability and customer satisfactionEstablish daily metrics to monitor and report on client performance, analyzing data and trends to adjust strategy and escalate opportunities to the owner and CV leadership, as appropriateSupport the implementation of field management systems (e.g., ServiceTitan, Jobber, Housecall Pro) to ensure accurate data tracking, reporting, and accountability across all operational areasConduct weekly touch base calls with each client to ensure progress tracking, problem solving, alignment, and working sessions can be coordinated cross functionally to drive recommendations and business growth forwardEnsure Cardone Ventures operational best practices are consistently implemented across clients' businesses, including daily metrics tracking, daily all team meetings, best practice process documentation, and effective leadership duplicationWork with business owners to develop repeatable systems that improve customer experience consistency from first call to job completion and follow upCoach clients on leadership and team development by leveraging tools like the R3 AssessmentWork cross functionally with team members to prioritize objectives that will have the greatest impact on revenue and profitabilityInfluence internal and external stakeholders through effective communication to ensure buy in to recommendations and accountability to follow through on action itemsCompetencies:Strong data driven mindset, with the ability to translate client performance insights into actionable strategiesDeep understanding of home services operations, including call center metrics, technician utilization, average ticket optimization, and service to replacement conversionsPossesses an understanding of intermediate financial concepts and how to leverage them in order to create business priorities and initiativesExperience interpreting and influencing P and L statements specific to service based businesses, including cost of goods, labor efficiency, and job profitabilityExcellent communication skills including active listening, leading through questions, and the ability to give direct feedback to facilitate team collaboration and client accountabilityDemonstrate consistency over time to create quantitative results for clientsAbility to preserve and maintain client retention by increasing business revenue and profitabilityCan successfully operate as the quarterback for assigned team to guide other Advisors through onboarding, quarterly business reviews, touchbase calls, etc.Can successfully facilitate and guide new clients through on boarding in a timely mannerKnowledge of how to create a Process Tracker for an organization and walk them through the development of SOPsSkilled in coaching owners and operations leaders to scale teams through effective delegation, technician development, and leadership pipelinesAbility to guide the owner through the process of duplicating themselves and key leaders, in order to increase focus on business growthEducation and Experience:Bachelor's Degree in Business, Management, Operations/Logistics, or related area of study, or equivalent work experienceAt least 5 years work experience managing or influencing business operations in a broad based capacity within a results driven environmentExperience coaching businesses or owning/managing a home services business preferred10X Total Rewards:Medical, dental, and vision (employee + dependents)401(k) with up to 3% company matchParental leave: 8 weeks fully paid (primary caregiver) / 4 weeks fully paid (secondary) + 1 month remote for bothVacation and sick time that increases with tenureGym membership, 100% paidMeal prep service discountsPet insurance through SPOTEmployee Assistance Program through GuardianProfessional development reimbursements for outside courses and certifications10X Mentorship Program$250K+ in internal education resources across Sales, Operations, Finance, People, and MarketingUncapped commission eligibility for all team membersPhysical Requirements:Prolonged periods of time standing, speaking, walking, and/or sitting at a computerReasonable accommodations may be made to enable individuals with disabilities to perform the essential requirementsMust be on-site at our Scottsdale, AZ office; this is not a remote roleCommitment to Diversity: As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Cardone Ventures recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.If this position caught your eye, send us your resume. For best consideration, include the job title and source where you found this position in the subject line of your email to View email address on click.appcast.io Already a Cardone Ventures candidate? Please connect directly with your recruiter to discuss this opportunity.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.