Facility Manager - Part Time

Job Description

Job Description

Benefits:

• Bonus based on performance

About Fletcher Storage
Fletcher Storage is a premier, full-service storage solutions operator. Designed for both commercial and residential tenants alike, Fletcher Storage is a full spectrum provider of high-security, climate-controlled storage. What separates us from traditional self-storage are the following:
-          Convenience (white glove service and on-site labor)
-          Industry-leading Security
-          Cleanliness
-          Net-Zero/Sustainable
-          Tech-forward (continuous access control)

Description
Facility Manager will be responsible for the day-to-day operations of Fletcher Storage at its Ridgefield, CT location. Manager’s primary objective is to lease units to qualified renters and serve as a brand ambassador to the broader community. Supplemental to leasing self-storage, Manager will oversee our Interior Design Concierge (IDC) program; responsibilities include receiving, inspecting, and documenting inbound & outbound shipments of high-value furniture and fixtures. Manager’s success will be measured by lease up velocity, customer experience, and attention to detail. Manager will be a reliable source of information while maintaining accurate records and best accounting practices. The Facility Manager will exude strong interpersonal skills and professionalism in all communications.  This position will also oversee the car storage and wine storage businesses – familiarity with both is a plus. Further, you will serve as the eyes & ears for the broader real estate and ensure that the facility is clean and safe at all times.

Role and responsibilities
Answer phones and respond to voicemails
Assist renters with move-in or move-out, as-needed
Greet walk-in customers and inform prospective tenants of storage offering
Respond to email and chat inquiries
Unpack and inspect IDC items received - ability to lift large items and at times heavy
Coordinate with interior design clients on manifest
Sale/Lease of retail goods
Guide over phone or manually assist users with the sign-up workflow
Encourage tenants to leave positive reviews on Google
Troubleshoot any access control/security issues that tenant’s may experience
Check that all mechanical systems (HVAC, elevators, wine room apparatuses, door swings for proper closing) are working properly
Working with support for any software questions
Active local marketing – targeting commercial, residential users while also reaching out to potential wine user/business and car groups, enthusiasts, dealerships, etc.
Regularly inspect site for cleanliness and/or damage – make sure carts are returned to proper location
Manage website pricing and ensuring no discrepancy between SiteLink system and web rates
Responsible for rate hikes and understanding lease agreement terms
Ensure total accuracy of cage leasing info
Collection of all tenant information and the updating of all info including CC info
Accounts Receivable and collections – lock overrides
Monitoring and managing online presence / opinion (responding to Google reviews)

Traits and qualities
Manager will demonstrate exceptional customer service skills, follow up, and polished salesmanship.
Inquisitive to understand user needs
Self-motivated to grow business awareness through grass roots marketing and content creation.
Strong organizational skills
Excellent understanding of accounting and bookkeeping
Proficient and adaptive to software and Microsoft suite of products

Incentive
Part-Time Hourly Rate ($35/hr)
Eligible for additional bonus after 1 year of employment

Software and training
SiteLink – Storage CRM
Noke – Storage unit locks and facility access control
StoragePug - Website
Sortly - Record keeping for IDC program
Lease Agreement
Tenant Insurance policy