Quality Control Representative

Job Description Summary As a Quality Control Representative working for Taylor Morrison you will ensure the construction of our homes are implemented, audited, maintained and exceed Taylor Morrison’s high safety and quality expectations. Responsibilities Perform jobsite inspections throughout division, organize and distribute to each jobsite Perform Monthly Jobsite safety Audits along with management Organize, record and distribute to each jobsite Participate in new community startup meetings with trade partners going over safety expectations as well as quality expectations Be familiar with the Taylor Morrison/Darling Safety Programs and assist builders with the proper implantation of the safety program Perform quality inspections on homes, compile reports, and re-walk the home as scheduled Perform monthly model quality walks and send to the Builder and Sales representative in each community Work with trade partners regarding trends in deficiencies and trade issues in both safety and quality Be proficient in data entry into the BuildPro Warranty and Inspection System Demonstrate the highest level of knowledge and customer satisfaction as a contact for our customers when they have warranty issues Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval Attend an OSHA 10‑Hour Instruction Course Perform other duties as assigned Competencies, Behaviors & Attributes Reasoning/Conceptualization Ethics & Integrity Leadership Respectful Sense of Urgency Strategic Thinking Qualifications High School Graduate with a minimum of 3 years of current or recent experience in a customer service related position with 1-2 years experience in residential construction Excellent communication skills and ability to ensure customer satisfaction Computer skills and ability to adapt to company systems Time management skills Highly organized and detail oriented Problem solving ability Ability to multi-task and remain focused Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement Essential Functions Report to Division/Corporate Office/Community daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face to face conversations with customers, co‑workers and higher level manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle if applicable Comply with company policies and procedure Physical Demands Must be able to remain in a stationary position up to 50% of the time. Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Employment Status FLSA Status: Non‑Exempt. This position is considered a non‑exempt position for purposes of wage‑hour law, meaning that you will be required to keep a time record and will be eligible for overtime pay. Benefits Competitive Compensation Health Care – Medical/Dental/Vision/Prescription Drug Coverage 401(k) with Company Matching Contributions Flexible Spending Accounts Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Tuition Reimbursement Employee Home Purchase Rebate Program Home Mortgage Program Employee Assistance Program (EAP) #J-18808-Ljbffr Taylor Morrison Inc.