Seasonal Hospitality Senior Shift Lead, Operations - Westfield Country Club

Hospitality Operations Senior Coordinator

The Hospitality Operations Senior Coordinator is responsible for coordinating the day-to-day operational activities at their assigned location(s) (e.g., Club, Blair Center, Westfield Inn, General Store, etc.). The role is responsible for scheduling and training assigned staff and performing line/floor duty work as necessary in the development of products and/or delivery of services consistent with predetermined quality standards. The role is responsible for ensuring smooth workflow, efficient task execution, and effective communication during their assigned shift.

Pay range is $20-25 per hour and is dependent upon experience, skill, and assigned outlet.

Job Responsibilities

• Coordinates the daily operations of a designated Corporate Hospitality location.
• Assists with daily delegation of duties and oversight of line employees in area of responsibility which may include Servers, Bartenders, Event Staff, Food Service Workers, Golf Attendants, Grounds staff, Cashiers/Barista, Receptionists, Line Cooks, Dishwashers, etc.
• Assists in employee selection and serves as the primary trainer of line and seasonal employees in their area of responsibility.
• Oversees daily implementation and follow-up for training.
• Ensures employee adherence to department Universal Standards and standard operating procedures in their areas of responsibility.
• Schedules staff based on anticipated operational needs, labor budget guidelines and monitoring of actual labor hour costs and controls.
• Complies with all OSHA and company safety/training/certification standards within required time frames and monitors safety conditions for employees and guests.
• Assists with managing the operations of a specific shift, ensuring that all tasks and activities are executed efficiently and according to established procedures.
• Schedules and assigns work shifts to team members, ensuring adequate coverage and appropriate skill matching.
• Monitors attendance, punctuality, and adherence to work schedules.
• Assists in training new team members on shift-specific tasks, responsibilities, and company policies.
• Provides guidance and support to team members, fostering a positive work environment.
• Maintains accurate records and documentation related to shift activities, including incident reports, shift summaries, employee performance evaluations, and any other relevant records.
• Prepares and submits reports as required.

Job Qualifications

• 3 - 5 years of experience in Hospitality Operations, or a related field.
• High School Diploma or General Education Diploma (GED) and/or commensurate experience.
• Possession of a valid driver's license and a driving record that conforms to company standards.

Behavioral Competencies

• Collaborates
• Customer focus
• Communicates effectively
• Decision quality
• Nimble learning

Technical Skills

• Quality Assurance Tools
• Database Management
• Documentation
• Staff Management
• Scheduling Software
• Compliance and Regulations
• Time and Attendance Systems
• Reporting and Analysis
• Data Entry