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Customer Relations Specialist

Gossett Hyundai Mitsubishi Genesis

GOSSETT MOTOR CARS | West Tennessee

One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team.

This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in building a long-term career in the automotive industry. We provide the tools, training, and support needed to succeed in a fast-paced, performance-driven environment , along with clear opportunities for advancement.

Position Overview

As a Customer Relations Specialist , you will serve as a key point of contact for our customers, handling inbound calls and digital leads across 13 new-car franchises . This role is ideal for individuals who enjoy effective communication, organization, and delivering an exceptional customer experience.

We offer one of the most competitive compensation plans in the market , featuring a guaranteed hourly rate plus a highly aggressive bonus structure .

Key Responsibilities
  • Answer and manage incoming sales calls professionally and efficiently
  • Schedule and confirm customer appointments
  • Respond to all sales leads in a timely and consistent manner
  • Provide accurate, basic vehicle and dealership information
  • Communicate with customers using integrity, professionalism, and care
  • Route calls and inquiries to the appropriate team members when needed
  • Develop strong product knowledge across multiple automotive brands
Qualifications
  • Excellent verbal and written communication skills
  • Strong organizational and time-management abilities
  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Ability to multitask and work effectively in a fast-paced environment
  • Professional demeanor and customer-first mindset
Gossett Motor Cars Offers
  • Team-oriented, supportive work environment
  • Clear advancement and career-growth opportunities
  • Affordable medical insurance plans
  • Paid vacation (3 weeks)
  • Employee vehicle purchase program
  • On-site mobile health clinic
Vacancy posted 2 days ago
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