Patient Services Representative

Patient Services Representative

At UPMC, we are committed to providing Life Changing Medicine. Join our team today!

Schedule

• Monday Friday
• 8:30 AM 5:00 PM
• No weekends or holidays

What You Will Do

• Greet, register, and check in patients in a professional and welcoming manner
• Complete patient check-out and schedule follow-up office visits and diagnostic testing
• Coordinate new patient appointments and referrals
• Answer incoming phone calls and assist with patient inquiries
• Review and manage provider schedules to support efficient patient flow
• Provide ongoing support to patients and assist with general office needs
• Maintain accurate patient records within the electronic medical record system

What We Are Looking For

• Strong computer skills required
• Patient/customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to prioritize and work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Interest in long-term growth within the role and department

Why Join Us?

• Supportive team environment with a strong sense of collaboration
• Opportunity to build a long-term career within UPMC
• Patient-focused setting dedicated to delivering high-quality care

Responsibilities:

• Provide a warm greeting to all patients
• Guide patients through the use of self-arrival technology or check them in at the desk based on patient preference
• Collect co-payments and any other applicable payments at the point of service
• Confirm and/or update patient registration information at check-out
• Schedule follow-up appointments within the practice at check-out
• Schedule or connect patients to resources for ancillary services at check-out
• Assist patients in navigating the healthcare system by providing clear, understandable instructions
• Follow up on unresolved patient questions or needs to ensure appropriate continuity of care
• Understand principles of service recovery and take appropriate action when service does not meet UPMC Experience expectations
• Register patients in the biometrics (fingerprint recognition) program and explain its benefits
• Promote the MyUPMC patient portal and assist patients with registration when applicable
• Educate patients on financial responsibility and connect them to advocacy resources as needed
• Confirm and verify insurance benefits with appropriate carriers via online systems or telephone inquiries
• Obtain patient or family member signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations
• Appropriately triage and distribute phone calls to other departments and/or clinical providers
• Assist with administrative duties, including scanning medical records and faxing documentation
• Stay informed on the navigation and usability of the UPMC Patient Portal and clearly communicate guidance to patients to ensure a smooth experience and continued access to care services
• Other duties as assigned

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran