Human Services Program Representative 1

Salary: $69,086.00 - $104,959.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-55470-41730
Department: Department of Human Services
Division: HS Ctrl Rgnl Off CYF
Opening Date: 08/05/2026
Closing Date: 8/19/2026 11:59 PM Eastern
Job Code: 41730
Position Number: 50678254
Union: Non Union
Bargaining Unit: F3
Pay Group: ST08
Bureau / Division Code: 00211618
Bureau / Division: Office of Children, Youth and Families / Central Regional Office
Worksite Address: 2525 North 7th Street
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Ashley Sattizahn
Contact Email: View email address on click.appcast.io


THE POSITION
Step into a meaningful role as the Human Services Program Representative 1 with the Department of Human Services (DHS), Office of Children, Youth and Families. In this position, you help strengthen services for children, youth, and families by reviewing programs, guiding agencies, and supporting improvements. Your work promotes high-quality practices and reinforces important standards across communities. Join the Central Region team, where your expertise drives strong outcomes and helps shape a positive future for families throughout the region.
DESCRIPTION OF WORK
This position provides consultation, evaluation, and administrative guidance to public and private agencies that serve children, youth, and families. The role involves reviewing services, analyzing data, and ensuring that programs follow state, federal, and departmental standards. As a Human Services Program Representative 1, you will perform the following duties:

• Agency Evaluation: Conduct on-site surveys and reviews to assess services and provide helpful guidance to agencies
• Abuse Allegation Review: Analyze data and evaluate allegations of child abuse in approved public and private agencies and recommended actions
• Program Compliance: Assess programs to ensure goals, objectives, and required standards are met
• Report Preparation: Prepare and present evaluation results and improvement recommendations to agency leaders, boards, and county officials
• Financial Analysis: Review contracts, audits, and reimbursement requests to confirm spending supports program goals
• Policy Support: Recommend policy updates and assist agencies with understanding and implementing departmental requirements

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


How many years of full-time professional experience developing, implementing, or evaluating a human service program do you possess?

• 3 or more years
• 2 years but less than 3 years
• 1 year but less than 2 years
• Less than 1 year
• None

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


How much graduate coursework have you completed in a field related to public health, social work, or the social and behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• 15 but less than 30 credits
• Less than 15 credits
• None

04


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

05



WORK BEHAVIOR 1 - ANALYZE CHILD WELFARE SERVICES
Analyze administrative, program, and fiscal information related to child welfare services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience analyzing administrative, program, or fiscal information related to CHILD WELFARE services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.
• B. I have experience analyzing administrative, program, or fiscal information related to any HUMAN SERVICES program to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.
• C. I have experience analyzing administrative, program, or fiscal information in a setting OTHER THAN a human services program to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.
• D. I have NO experience related to this work behavior.

06


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The type(s) of information you analyzed (i.e., administrative, program, etc.)
3. The type(s) of fraud, waste, and abuse you identified
4. Your level of responsibility

07



WORK BEHAVIOR 2 - REVIEW AND EVALUATION
Conduct file reviews, conduct on-site visits, interview providers and participants, and review records and operations in order to evaluate the type of quality of services being provided and to ensure that individuals' needs are met. Identify strengths and weaknesses and make recommendations for areas needing improvement. Review and approve corrective action plans, which include strategies to resolve problems. Ensure providers implement corrective actions to prevent recurrence.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience conducting all of the following monitoring functions: file reviews, on-site visits, interviews of providers and participants, and reviews of records and operations. I assessed the quality of services, identified strengths and weaknesses, and made recommendations on areas needing improvement.
• B. I have experience conducting 2 or 3 of the following monitoring functions: file reviews, on-site visits, interviews of providers and participants, or reviews of records and operations. I assessed the quality of services, identified strengths and weaknesses, and made recommendations on areas needing improvement.
• C. I have experience conducting 1 of the following monitoring functions: file reviews, on-site visits, interviews of providers and participants, or reviews of records and operations. I assessed the quality of services, identified strengths and weaknesses, and made recommendations on areas needing improvement.
• D. I have NO experience related to this work behavior.

08


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The type(s) of monitoring functions you conducted
3. The type(s) of recommendations you made regarding strengths and weaknesses
4. Your level of responsibility

09



WORK BEHAVIOR 3 - INVESTIGATE AND ASSESS
Investigate and assess alleged child abuse in facilities, foster family homes, adoptive homes, daycares, etc. Prepare detailed report on investigation findings.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience independently performing child abuse investigations. I was responsible for completing a detailed report of findings.
• B. I have experience as part of a team performing child abuse investigations. I was responsible for completing a portion of the report.
• C. I have successfully completed college-level coursework in child welfare or a child abuse related field.
• D. I have NO experience or training related to this work behavior.

10


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The type(s) of investigations you conducted
3. The type(s) of establishments you investigated
4. Your level of responsibility

11


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this Work Behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question