SIERRA VISTA ACE CASHIER

Sierra Vista Ace Cashier

Salary Range $15.15 Hourly Position Type Full-Time/Part-Time Category Retail

Description

The cashier performs all point-of-sale functions, including recording and collecting for customer purchases. He/she keeps accurate records of all cash, check, house charge, and credit card transactions. This is all done in a prompt, friendly manner. The cashier performs various services for customers, such as providing information, confirming prices, etc. The cashier must perform all assigned tasks with sufficient speed and accuracy to be able to deliver legendary customer service. The cashier reports directly to the manager of the day.

Essential Functions

• Greet and verbally communicate with customers, management, and staff both in person and by telephone.
• Operate all point-of-sale equipment with sufficient speed and accuracy to avoid placing a disproportionate burden on other employees or reducing the level of customer service.
• Visually verify the contents of carts and containers.
• Read and comprehend sale circulars, store policies manuals, etc.

Job Tasks

1. Greeting customers: The cashier greets all customers when they approach his/her checkout. Smile, make eye contact and call the customer by name whenever possible. It is important for the cashier to be friendly and helpful.
2. Directing customers: The cashier should know the general area where merchandise is located in the store and surrounding properties and be able to direct customers to merchandise they are looking for. The cashier can use the radio or paging system to direct a team member to assist the customer.
3. Cashiering: The cashier uses the P.O.S. (Point Of Sale) computer to process customers purchasing merchandise. The methods of payment accepted are: cash, check, credit card (MC, VISA, DISCOVER, AND AMERICAN EXPRESS), ACE's own House Charge Accounts and the ACE Gift Card. The cashier must be familiar with all functions of these computers and be accurate in all forms of sales. The cashier must provide each customer with an appropriate receipt for each transaction.
4. Stocking merchandise: Occasionally, a cashier will be asked to close his/her register to stock merchandise. He/she must be aware of the stocking policies and procedures. When a cashier radios/pages for a back-up cashier, the stocking cashier must respond quickly to handle the waiting customers. The stocking cashier is expected to cover the register for lunches, breaks, etc.
5. General housekeeping: The cashier will keep the checkout area neat at all times to project a businesslike image to the public. Posted at each checkout counter is a list of duties to be performed daily. A cashier may also be asked to perform housekeeping duties out on the sales floor or surrounding properties as needed.
6. Being familiar with sale promotions: The cashier must be familiar with all current sales promotions. They are expected know where each item can be found and the starting and ending dates of these promotions. They should also be aware of sale items that are out of stock, limits on quantities and any exceptions made on a particular sale promotion.
7. Watching for potential shoplifters: It is the duty of all employees to watch for shoplifters. The cashier must be alert to customers in the store, young and old, male and female. The cashier may radio team members to shoppers who are unattended or who are acting suspiciously. If a person appears to be trying to leave the store without checking out, politely request a receipt on any merchandise they are carrying. A manager should be advised at once if the cashier suspects someone of shoplifting.
8. Customer coordinator: The cashier is occasionally assigned to take a shift as customer coordinator. The customer coordinator's job is to direct shoppers to the merchandise they are shopping for and to direct sales staff to assist those shoppers in making their purchase. Proper training will be given on how to perform this duty.

Additional Duties

• Process returned or exchanged merchandise when directed by a manager.
• Maintain an adequate stock of paper, forms, bags, etc., required for checkout operations.
• Attend store meetings, training sessions, etc., as assigned by management.
• Put the specified amount of change into the register at the beginning of each business day and/or the beginning of your shift.
• Assist in training new cashiers when directed by a supervisor.
• Keep cashier price books up to date.
• Use the paging system or radio when necessary.
• Maintain checkout area merchandise displays.
• Return unsold and returned merchandise to stock in the proper locations.
• Obtain coverage for the checkout station if you must be temporarily absent.
• Notify management when checkout equipment requires servicing.
• Work on special projects when your supervisor assigns them after determining their priority in relation to your normal tasks.
• Read the customers' names from checks and charges and address them by name whenever possible.
• Thank customers for shopping at our store and wish them a good day or good evening.
• Be aware of security needs.
• Count actual merchandise rather than relying on written ticket.
• Count all items on lumber carts.
• Check inside all products that appear to have been opened and between products for hidden merchandise.