Patient Engagement Representative
Eye Health America, LLC
Job Description
Job Description
Description:Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.
The Patient Engagement Customer Service Representative for the Billing Call Center is responsible for delivering exceptional customer service by responding to customer inquiries. This role requires effective communication skills, problem-solving abilities and a strong commitment to customer satisfaction.
Essential Functions and Responsibilities :
- Interact with customers vis telephone or email to address inquiries, resolve problems, process payments, and provide information on visit insurance processing.
- Analyze customer concerns and issues, troubleshoot problems and work towards a satisfactory resolution. This may involve coordinating with other departments or teams as needed.
- Maintain a thorough understanding of the company’s products or services to provide accurate information to customers.
- Record customer interactions, issue and resolutions accurately in the NG patient chart.
- Ensure adherence to company policies and procedures while handling customer interactions.
- Relay customer feedback to supervisors to assist I problem-solving and establishing best practices.
- Maintain a professional and courteous demeanor in all customer interactions even when dealing with challenging or upset customers.
- High school diploma or equivalent
- Must be Bilingual
- Excellent customer service and communication skills
- Strong knowledge of insurance billing and reimbursement processes.
- Familiarity with HIPAA privacy regulations.
- Strong computer and typing skills.
- Ophthalmology/Optometry terminology background is a plus.
Vacancy posted 18 days ago
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