Enterprise Program Manager, Mid-Level
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Join to apply for the Enterprise Program Manager, Mid-Level role at Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the Enterprise Program Manager, Mid-Level role at Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: BD is one of the largest global medical technology companies in the world, dedicated to advancing health through innovative solutions. The Enterprise Program Manager will lead multiple implementation project teams, ensuring high-quality execution and customer satisfaction while managing critical issues and facilitating strategic discussions. Responsibilities:
- Supports strategic direction of BD and provides leadership to the product implementation teams at customer sites
- Supports BD product implementation teams to ensure the successful completion of their projects
- Lead internal and customer program leadership & steering committee status calls; conduct regular customer executive status calls
- Facilitate internal communication, development & execution of mitigation plans to address program risks & issues
- Responsible for strategic customer satisfaction (OSAT & NPS)
- Develops and reports regular program performance metrics to leadership & committees
- Optimally use established tools and standards for communicating information to executive team regarding implementation activities
- Establishes strong relationships at all levels within BD and customer.
- The EPM will analyze work effort and resources required across multiple projects and will find opportunities to decrease rework and drive operational and implementation efficiencies
- Maintain strong industry and product knowledge
- Lead enterprise level customer issues while partnering with GCS Service and Support to drive product issues and security concerns to timely resolution.
- Works closely with the BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
- Support product proactive services and preventative maintenance compliance
- Partner with Business Process Manager, Customer Success and others to support ease of doing business
- Demonstrates sophisticated knowledge and understanding of project management methodologies and relevant clinical and IT operations
- Facilitates strategic discussions to optimize implementation projects specific to the management of scope, requirements, financials, and schedule
- Anticipates project risks and develops mitigation strategies/plans for more sophisticated risk factors
- Serves as a mentor and trusted advisor to BD Implementation teams
- Presents and communicates project status to senior level business management
- Provide leadership to resolve conflicts across project team members and customers
- Provide governance over the technical & solution design, implementation process, and coordination of BD resources
- Influences customer to implement enterprise level standardizations
- Work with customer and appropriate BD teams/resources to inspire changes to processes/methodologies that will improve the implementation & critical issue process.
- Ability to build BD product implementation roadmap plans based on solution integrations, release compatibility, customer drivers for sequence, grouping, value, and goals.
- Bachelor's degree (BA/BS)
- At least 3+ years of experience leading clinical product/medical device implementation projects in acute care settings
- Valid driver's license that meets BD's auto safety standards
- Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)
- COVID-19 vaccination (with potential for accommodation requests per applicable law)
- Ability to travel 25-50% of the time
- Must live near a major airport in the U.S.
- Excellent written and verbal communication skills
- Strong grasp of technology and its impact on software deployment
- MBA preferred (beyond the minimum BA/BS requirement)
- PMP certification (listed as optional)
- Sophisticated knowledge of project management methodologies and relevant clinical/IT operations
- Experience as a change champion and change leader
- Proven record as matrix leader of technology and clinical teams
- Track record of forming teams in a dynamic growing company
- Experience facilitating strategic discussions for implementation projects
- Ability to anticipate project risks and develop mitigation strategies
- Experience presenting to senior level business management
- Experience with enterprise level standardizations
- Ability to build product implementation roadmap plans
Vacancy posted 4 days ago
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