Support Specialist (Andover, MA)

Support Specialist (Andover, Ma)

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

About the Role

We are seeking a detail-oriented Support Specialist to join our Operations team. This role partners closely with Sales, Product Management, and Order Management to create and manage quotes, validate incoming purchase orders, and ensure smooth handoffs from quoting to order processing. The ideal candidate is organized, communicates clearly via email, and is comfortable working with cross-functional teams and ERP/quote systems.

Key Responsibilities

• Receive sales-qualified opportunities and create/manage quotes in the quoting system.
• Validate quote details, including customer/end-customer, transaction type, applicable terms & conditions, ship-to details, etc.
• Provide stakeholders with prior part history and relevant product/order information.
• Perform occasional credit checks for new customers or large quotes.
• Support new-customer setup tasks and compliance checks.
• Deliver quotes to Sales and customers.
• Manage execution of signed quotes, Master Sales Agreements, intercompany forms and other documents.
• Process, review, and validate incoming Purchase Orders: confirm addresses, pricing, quantities, part numbers, shipping method, incoterms, and AP/billing details.
• Close out quotes as Won/Lost/Cancelled and support conversion of won quotes to deals (including automation/process improvements).
• Manage execution of Credit Card Request forms and route appropriately.
• Maintain accurate records, status updates, and communications to ensure sales and order teams have up-to-date information.

Qualifications

• 2+ years in sales support, order management, quoting, or related operations role (technology or hardware distribution experience preferred).
• Strong written communication skills; comfortable with email-driven handoffs and stakeholder coordination.
• Attention to detail with proven ability to validate pricing, part numbers, incoterms, and other order-critical information.
• Experience with quote-to-order processes and systems (ERP/CRM/quoting tools)
• Basic understanding of credit checks, AP/billing fields, shipping terms/incoterms.
• Ability to work cross-functionally and follow compliance and contract requirements (MSAs, intercompany forms).
• Proactive problem solver who can manage multiple priorities and escalations.
• Proficient with Microsoft Office (Outlook, Excel) and comfortable learning internal systems.

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Hourly Salary USD 33.03 - 44.86 in MassachusettsThe listed salary range reflects base salary. Variable incentives may also be offered.