Community Partnerships Coordinator (Mental Health)

Description

Community Partnerships Coordinator (Mental Health)

Lorenz Clinic of Family Psychology | SW Metro

Lorenz Clinic is a one of the largest, private, clinician-owned mental health clinics in Minnesota. We treat the problems that hold mental health issues in place, not just symptoms. We work with children, adolescents, adults, couples, and families across Carver, Scott, Dakota, and western Hennepin counties.

A referral is an act of trust. When a pediatrician, family physician, school counselor, hospital team, or therapist sends us a family, they are extending a relationship they have already built, and they deserve to know what happens next. This role exists to keep that trust, office by office, week after week.

If you have done relationship stewardship, you already know this work

Maybe you have kept a stewardship calendar, managed a portfolio of donors or alumni, or kept volunteers coming back year after year. Maybe you have kept a clinic's referring offices close. Then you know the work: you reach out on a regular schedule, you remember what people told you last time, and you stay useful between asks. The difference here is the ask. It is never for money. It is for a referral, and we make it rarely and plainly.

A portfolio of your own

If you have been supporting gift officers, keeping the stewardship calendar for someone else's donors, this is the next step: a portfolio of relationships that is yours to hold. You will also arrange for our clinicians to come to the offices you serve: talks for their staff, evenings for their families, workshops for their therapists. You set them up; our clinicians teach.

What the work looks like

You will hold a portfolio of referring relationships in your area: clinics, practices, schools, and programs, each with a schedule of contact across the year.

• About 25 contacts a week, about half of them in person: calls in the morning, and visits to three or four offices most afternoons.
• A one-page availability bulletin every Monday.
• When an office sends us a family, the clinical summary our clinician writes goes back to them within two days, with the family's permission. We communicate back.
• At every contact, two questions most organizations never ask: how are we doing, and what could we do better? You record the answer, bring it back, and follow through.

Most offices take months to send a first family. You will be measured on the work you do each week, not on referrals that haven't arrived yet. Your contacts are counted every week, and we review them together.

This is not a sales role. There is no quota and no commission. We do not pitch, and we do not oversell. We show up, describe plainly what happens when someone is sent to us, and then do what we said. The people who do this well keep a promise on a Tuesday when nobody is watching. They are comfortable walking into an office for the sixth time when nobody has called back. They take quiet satisfaction in a clean list and a finished follow-up.

What you will do

• Keep a portfolio of referring offices in your area on a contact schedule: calls most mornings, visits to three or four offices most afternoons.
• Ask, at every visit, call, and voicemail, how we are doing and what we could do better. Record the answer the same day, and bring the themes to a weekly review.
• Keep each relationship's record current in our CRM: who places referrals, how they like to hear from us, what they asked for last time, and what we promised. No client information ever goes in it.
• Stay useful between asks: bring each office something it can use, such as this week's openings, an answer to last time's question, or a resource for the families they are worried about.
• Send the Monday availability bulletin to referring offices and care navigators.
• Confirm each morning that every family referred to us the day before was scheduled on the first call, and raise it the same day if not. We schedule on first contact, not from a callback queue.
• Send and record the clinical summary our clinicians write for every referred client, with the family's permission: at intake, at any change in level of care, and at discharge.
• Set up conversations between our clinicians and referring physicians, school staff, hospital teams, and therapists, and make sure they happen.
• Bring the weekly count to a weekly review, and help produce the monthly report that ties new clients to the relationships that sent them.

This role might not be a fit if

• You want to sell, close deals, or earn commission.
• You want to build campaigns, run social media, or plan events as your main work.
• You are looking for a path into clinical work. This is not a clinical role.
• You want to work remotely, or from a desk most of the day.
• You need to see results quickly. This work pays off over months, not weeks.

Requirements

• Two or more years of experience building and keeping professional relationships over time, and keeping records of them. Examples include development, stewardship, alumni or volunteer relations, community relations, provider relations, and referral or care coordination. Equivalent experience will be considered.
• Daily use of a CRM, donor database, or similar contact-tracking system, and comfort with email and spreadsheets.
• Clear, warm, professional communication in person, by phone, and in writing.
• A record of follow-through: you keep a contact schedule without reminders, including when nothing comes back for weeks.
• Ability to travel daily across your area, with visits to referring offices most afternoons.
• A valid driver's license, a reliable vehicle, and proof of auto insurance.
• Discretion with confidential information.
• Successful completion of a background check.
• Residence in or near your area of the southwest metro.

Preferred

• Experience holding a portfolio or a stewardship calendar in development, alumni relations, or volunteer coordination.
• Moves management experience.
• Experience in healthcare, schools, or social services, and familiarity with HIPAA.
• Knowledge of the southwest metro's clinics, schools, and hospitals.
• An interest in how families, schools, and medical offices work together, and in why that matters for a child's care.
• A bachelor's degree, or equivalent experience.

You might be coming from

• donor relations or stewardship
• development, annual fund, or advancement
• alumni relations
• volunteer coordination or volunteer engagement
• community relations or community partnerships
• provider relations, physician liaison, or referral coordination
• care coordination or patient navigation
• school family liaison work

Pay Compensation

• $55,000 to $62,000 a year, depending on experience
• Mileage is reimbursed at the IRS standard rate between work and work

Benefits include

• Student loan repayment program
• Medical, dental, and vision insurance
• Life insurance and short- and long-term disability insurance
• 401(k) with employer matching
• Healthcare Savings Account (HSA)
• Paid time off, paid holiday
• Paid service/volunteer time
• Employee assistance program
• No quota, commission, or referral bonus. The work is judged on the relationships kept, not on a sales number.

What it is like to work here

We are clinician-owned, and we are a training institution, so people here are used to being taught and to teaching. You will be supervised closely at first, on purpose, and then less as you take on the work. You will see the numbers every week, and you will know what they mean.

Schedule and start

Full time, salaried, and in person; this role is not remote or hybrid. Start date in early November. The role will be housed primarily at one of our Southwest metro locations.

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