IT Enterprise System COE Specialist

About the Role:

We have a current opening for an IT Enterprise System COE Specialist and are actively reviewing applications.

You are going to join the Enterprise systems center of expertise of Ferrero and participate in activities that include designing and managing IT servers and storage infrastructure, coordinating support services implementations, and ensuring the proper level of reliability and security.

Main Responsibilities:

• Operate within a highly motivated, international team environment
• Contribute to and support IT projects at a global scale
• Administer cloud solutions, primarily based on Microsoft Azure IaaS and PaaS platforms
• Produce and deliver clear, professional technical reports
• Serve as the technical point of contact for advanced troubleshooting and design activities across servers, storage, and data center technologies
• Act as the primary technical lead for project-related infrastructure activities, including:

o Infrastructure demand management: gathering, analyzing, and documenting requirements
o Defining and designing infrastructure solutions aligned with Group standards
o Managing and executing technical project tasks in accordance with Group guidelines
o Performing risk identification and mitigation, including the implementation of preventive measures
o Implementing and managing business continuity and disaster recovery solutions (BCDR/BCSR)

• Collaborate with Group IT and the North America Delivery Center to manage end-to-end IT projects, ensuring the delivery of efficient, business-aligned solutions.
• Provide 3rd-level support, assisting AMS teams with the review, escalation, and resolution of incidents and service requests.

About You:

• University degree or equivalent professional qualification in Information Technology
• Minimum of three years of experience in a similar role
• Proven track record in implementing and managing server and storage infrastructures, including (but not limited to) Microsoft Windows Server, Linux operating systems, VMware ESX, Veeam, AWS, and Microsoft Azure IaaS
• Ability to quickly understand complex requirements, translate them into structured solutions, and rapidly adapt to new technologies
• Strong communication skills with the ability to work effectively in both national and international teams
• Willingness to travel for project needs, with a strong client- and service-oriented mindset, as well as flexibility

Preferred qualifications:
• Proficiency in PowerShell scripting for automating server, storage, and cloud-based processes
• Strong troubleshooting capabilities across Microsoft/Windows servers, services, and SQL databases
• Solid understanding of storage zoning and provisioning
• Working knowledge of Bash scripting
• Experience configuring and troubleshooting Linux Secure FTP (SFTP) environments
• Ability to manage and troubleshoot Linux operating systems
• Experience troubleshooting Citrix issues escalated from 2nd-level support

Artificial Intelligence Disclosure
As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

What We Offer:

Careers with caring built in - discover our benefits here .

The base compensation range for this position is $105,117-140,155. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.

In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946 . Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com .

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here .

Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic. 

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.