Customer Service Representative

Job Description

Job Description

The number one outlet center in the LA area is hiring qualified Customer Service Representatives to provide exceptional 5 Star Customer Service to ensure customers enjoy a great shopping experience. Maintain a high level of communication between customers, tenants and with all management and employees of the Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures Customer Service area is open and closed timely (opening/closing time may vary).
• Ensure cleanliness for the Customer Service area, including inventory and stock is accounted for and tracked.
• Assist all customers and tenants via phone or in person with general information, store locations, directions, business hours, transportation info and Special Event info.
• Serve as a representative of the California Welcome Center, providing visitors with travel and tourism information.
• Assist the Marketing/PR department with traffic reports, special events, group sales, sponsorships, marketing initiative and promotion execution and ensures brochures/directories/promotional material is stocked at counter and throughout the center.
• Maintain stroller/wheelchair rentals and ensure all are returned in good condition.
• Process management and customer gift cards.
• Collects customer complement and complaint forms and distributes to Customer Service Manager.
• Assist the tourism department with greeting tour buses, special events, tour groups, and VIP Lounge coverage including maintaining stock and cleanliness.
• Conduct regular property walkthroughs and promptly report any issues or maintenance needs, including but not limited to common areas, back of house, elevators and restrooms.
• Monitor and assist vending machine operations, including reporting malfunction or low stock.

EDUCATION and EXPERIENCE

• High school diploma or general equivalency diploma (G.E.D.).
• 0 - 2 years of experience in the field or in a related area preferred.
• Entry-level experience using MS Office applications (for data entry, reports).
• Ability to conduct research using the various search engines on the Internet.
• Entry-level experience using Social Media Networking applications.

COMPANY BENEFITS

• Vacation and Personal paid-time-off
• Employee wellness incentive program
• A positive and productive work environment

 

Citadel Outlets is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.

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