Training and Quality Manager

Training and Quality Manager

Job No: 541439

Work Type: Full-time

Location: PHOENIX

Categories: Program Management, Misc/Other/Not Applicable

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona's children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career; from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Training and Quality Manager

Job Location:

Address: 150 N 18th Ave, phoenix, AZ 85007

Posting Details:

Salary: $66,000

Grade: 22

Job Summary:

The position reports to the Quality Assurance Administrator, Senior and is responsible for all aspects of the statewide cancer registry training program which involves project management of considerably technical difficulty. Serves as the state's point of contact for cancer registry training and ensures registry updates are integrated through various communication strategies. The position will be the designated Education and Training Coordinator (ETC) required of the CDC federal grant and serves as Arizona's representative, ensuring compliance of specific CDC training standards.
The position develops short-and-long range program goals and objectives for innovative approaches for statewide training initiatives, prepares and manages the training budget and any associated contracts. Implements computer-based learning programs, and designs and delivers statewide training meetings, seminars, and workshops following registry professional standards for continuing education credits. Develops and administers training programs for new mandated reporters in Arizona. Incorporates QA findings and results of the CDC National Program of Cancer Registries Data Evaluation Reports, Program Evaluation Instrument, and audits into educational and training plans, and evaluating training program effectiveness. The position is responsible for the oversight of new employee training in collaboration with the Operations Administrator and cancer registry leadership. The position is responsible for developing, writing, and maintaining reporting manuals and guidance documents used by mandated reporting entities and internal registry staff. This position collaborates with the registry leadership to ensure the registry policies and procedures are established and updated as necessary. Responds to Release of Information records requests from the public and the U.S. Department of Justice Civil Division. Position will interpret complex rules and regulations and provide consultation as a subject matter expert. The position is expected to stay current in national cancer reporting standards and practices and participate in internal, stakeholder, and national meetings and trainings and must maintain collaborative relationships with stakeholders. As part of the QA Unit supports data integrity initiatives through quality audits, data reports, and leads the complex case deduplication protocols through various CDC software applications. The position contributes to maintaining high quality registry data through collaboration with the registry team. Will participate in the CDC federal grant application process, contribute to progress reports and performance measures.
This position will require travel in the performance of duties. In the absence of the Quality Assurance Administrator, the position may make section-level decisions with appropriate approval from program leadership.

Job Duties:

Responsibilities include:
• Develop, implement, maintain, and evaluate statewide professional educational training programs/modules and workshops to ensure that mandated cancer reporting entities are adequately trained to report high standards of data quality cancer cases. Develop an effective training work plan to include measures to meet CDC National Program of Cancer Registries (NPCR) federal grant requirements. Provide budget training request and manage any associated contracts.
• Develop, write, and publish educational materials and high-level registry updates for statewide mandated reporting entities. Create and disseminate registry information and coding standards through various communication strategies. Advise supervisor of coding and reporting changes and their impact. Conduct web-based surveys aimed at mandated reporting entities, analyze results, and provide written reports.
• Assist supervisor with surveillance and quality assessments of cancer registry data through ad-hoc quality studies, audits, reports and follow-back to reporting entities with appropriate education and training to achieve optimal quality. Utilize CQI methods to implement process improvements.
• Lead the documentation of several standard registry documents that guide reporting of cancer cases and internal standard work procedures. Organize, write sections, and produce the registry handbook and guidance documents consistent with cancer regulations and CDC NPCR standards and utilized internally and by mandated reporting entities. Work with cancer registry leadership to organize the internal standard operating policy and procedure manual. Develop annotations and supplements to documents as necessary in order to clarify requirements and to maintain consistency with national standard setters.
• Lead the quarterly deduplication process using the CDC Match*Pro software application with the goal of meeting registry and CDC data submission standards. Resolves all cancer cases identified in report and consults with supervisor when necessary.
• Interpret complex cancer registry regulations and documents, and provide technical assistance to registry staff and mandated reporting entities. Perform research for coding and abstracting inquiries and consult with internal leadership, CDC and other national standard setters as necessary. Organize all inquiries in the Q&A Index and provide a formal written reply representing program response according to guidelines to mandated entities.
• Lead and implement processes to respond to Release of Information (ROI) from the public and the U.S. Department of Justice Civil Division ensuring agency and registry confidentiality and privacy policies and procedures are followed to support request.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Policies, procedures, rules, and regulations pertaining to cancer registration.
• Comprehensive knowledge of cancer registration standards as outlined in the following references: American College of Surgeons Commission on Cancer data dictionary (e.g., STORE); Arizona Cancer Registry handbook; the International Classification of Diseases for Oncology; the SEER Program Manual (Surveillance Epidemiology and End Results Program); the SEER Summary Staging Manual; the American Joint Committee on Cancer Staging Manual; the Solid Tumor Rules related to the determination of primary tumor and histology; the Collaborative Stage Data Collection System; the SEER*Rx Interactive Antineoplastic Drug Database, and the Hematopoietic Database.
• Human anatomy and physiology related to the diagnosis and treatment of cancer.
• Medical terminology related to the diagnosis, pathology, staging, and treatment of cancer.
• Quality assurance and data analysis practices.
• Report preparation and data presentation.
• Principles of management and program planning.
• Microsoft products (Word, Excel, PowerPoint, Publisher, Access) and data base management.
• Google and Adobe products.
• Cancer Registry products (e.g., Match*Pro).
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skilled in:
• Oral and written communication.
• Interpersonal relations, as applied to contacts with subordinate staff, mandated reporters, stakeholders, and the public.
• Management in the development, implementation and evaluation of programs having considerable scope and complexity.
• Project management and organization.
• Analyzing and evaluating technical and epidemiological data and report writing.
• Proficient computer skills, especially pertaining to word processing, presentation, and publishing.

Ability to:
• Plan, organize and administer a health program.
• Synthesize complex scientific/medical data and audit results.
• Handle multiple tasks simultaneously and efficiently.
• Make presentations to small and large groups.
• Set and achieve goals and objectives.
• Work collaboratively in teams and across organizations. Build strong relationships inside and outside the organization.
• Synthesize feedback and adjust plans accordingly.
• Develop and write technical documentation.
• Resolve program of non-compliance from reporting hospitals and other reporting entities.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

3 years professional experience in a cancer registry program. Experience as a Trainer in cancer registry is a plus. Associates degree or Bachelor degree in Health Information Management or Health Technology or a related field with 3 years of work experience in a cancer registry or health related program. Master's degree in public health may substitute for 1 year experience.

Pre-Employment Requirements:
• Must possess a valid Driver's license.
• Credentialed ODS-C (Oncology Data Specialist - Certified) within 2 years of hire. Guidelines at

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:
• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning infant at work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.


Contact Us:

The State of Arizona is an Equal Opportunity/ Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing View email address on click.appcast.io. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


Advertised: 04 Jun 2026 US Mountain Standard Time

Applications close:


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