Service Consultant

Overall Summary As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information You can also visit our website - Description BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR Service Advisor Responsibilities * Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention * Return missed phone calls, emails, from customers * Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention * Accurately record issues and data into Dealer Management System. Attention to detail critical * Conduct Transactions w/ system; walk customer through correction and provide summary * Communicate estimated completion time, regular updates and follow through on each customer vehicle * Coordinate the detail of every vehicle prior to delivery * Coordinate the delivery time or pick up with each customer * Follow up with Customer on services provided; ensure they are satisfied with the work performed. * Performs other duties as requested Requirements * Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles * Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment * Understanding of basic automotive techniques related to repair and servicing of automobiles * Ability to follow oral and written instructions with attention to detail * Willingness to learn new and innovative automotive technologies * Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public * Perform detailed daily record keeping and reporting * Effectively handle multiple priorities, organize workload, and meet deadlines * Work in a team-based environment and achieve common goal * Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS * Must have and maintain a valid driver's license and an acceptable and safe driving record. * Must be 21 years old or older. * Must be able to pass a drug test screening. * Must be able to pass a background screening check. BERT OGDEN AUTO GROUP IS AN EQUAL OPPORTUNITY EMPLOYER Employment Position: Full Time Salary: $0.00 - $0.00 Hourly Salary is negotiable. Zip Code: 78552