Security Officer I - Full Time

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for maintaining knowledge of and enforcement of all gaming laws and regulations that apply to the functions and duties of the Security Department.
• Maintains a security booth and completes records using shift activity log according to established guidelines.
• Safeguards the assets of property, its guests, team members, and provides a safe environment for guests and team members.
• Performs chip and credit transactions, money and marker transfers, and verifies amounts by signature, in accordance with established guidelines and Mississippi Gaming Commission regulations.
• Responds to all emergencies according to established guidelines. Radios for backup and notifies a member of the Security leadership team immediately.
• Communicates with Security, Casino Operations, Player Services, Surveillance, and all other departments as needed according to established guidelines.
• Responsible for checking identification of guests according to established responsible gaming guidelines and Mississippi Gaming Commission regulations. Escalates potential issues and/or concerns to a member of the Security leadership team.
• Responsible for greeting guests with a positive, upbeat attitude upon them entering and exiting the property.
• Responsible for performing walking and/or driving escorts as assigned.
• Responsible for roaming parking lot as assigned.
• Responds to guest needs according to guest service, policy, and procedure expectations. Escalates potential issues and/or concerns to a member of the Security leadership team as needed.
• Reports all illnesses and injuries to appropriate Security Team Member. Contacts appropriate Security Team Member to provide appropriate information for report and perform minor first aid as needed.
• Responsible for maintaining crowd control in a calm and positive manner. Escalates potential issues and/or concerns immediately to a member of the Security leadership team as needed. In the event of witnessing or responding to a fight or verbal confrontation, uses the minimal amount of force or restraint necessary to control the situation.
• Responsible for remaining alert always while on duty. Escalates potential issues and/or safety concerns immediately to a member of the Security leadership team as needed.
• Informs guests of all property events, safety hazards, and answers guest questions regarding property information.
• Surveys and watches crowd always and stops inappropriate behavior immediately.
• Follows all guest cut off procedures according to established guidelines.
• Ensures work area is always clean and free of safety hazards. Escalates potential issues and/or safety concerns immediately to a member of the Security leadership team as needed.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• General Education Degree (GED) or High School Diploma; one to three months of related experience and/or training; or equivalent combination of education and experience.
• Must be mentally and physically capable to handle an emergency and/or high stress situations.
• Must be able to handle large volume of guests and work well under pressure.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to communicate verbally using a two-way radio. Must be able to properly operate a two-way radio.
• Must be able to work high volume days, nights, holidays, and weekends, as needed.
• Must have the ability to interact with guests and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.