Senior Technical Project Manager

Role Description

The Senior Project Manager plays a critical customer-facing leadership role, responsible for creating delivery clarity, stabilizing execution, and leading the planning, execution, and delivery of technical projects related to speech-enabled IVR and voice solutions. The role is accountable for end-to-end project delivery, ensuring commitments are met on time, within scope, and aligned with client expectations and organizational goals.

This position combines strong program and project management discipline with hands-on leadership, excellent communication skills, and the ability to operate independently. The Senior Project Manager establishes structure, manages cross-functional dependencies, and serves as a trusted interface between the client and technical delivery teams.

Responsibilities

• Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication.
• Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams.
• Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms.
• Coordinate cross-functional teams, including architects, engineers, analysts, and vendors, while aligning priorities as business needs evolve.
• Manage project risks, dependencies, issues, escalations, and delivery trade-offs to ensure successful outcomes.
• Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing.
• Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup.
• Drive continuous improvement initiatives based on client feedback and lessons learned.

Qualifications

• 7+ years of experience as a Technical Project Manager, or in a similar technical delivery leadership role.
• 2+ years of hands-on experience in engineering or technical delivery roles.
• Proven experience managing medium- to large-scale technical projects involving software development, systems integration, cloud platforms, or enterprise applications.
• Strong understanding of technical architecture, APIs, systems integration, and software development lifecycle concepts.
• Proven ability to manage complex, cross-functional initiatives and distributed teams in client-facing and outsourcing delivery environments.
• Comfortable working in fast-paced, startup-like environments with evolving responsibilities.
• Excellent communication, stakeholder management, risk management, and conflict-resolution skills, with the ability to communicate effectively with both business and technical audiences.

Requirements

• Experience in contact center, CX, IVR, or related technical domains.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.