Animal Welfare Specialist

The Animal Welfare Specialist provides humane animal care and superior customer service in accordance with the AHS mission, goals and management philosophy. Supports humane animal husbandry by providing physical and emotional enrichment to all animals, and through feeding, cleaning, and daily maintenance of the kennel facilities. Assists adoption center guests by providing information regarding humane animal care, department services, facilitating visitations with animals, and adoption counseling which includes exceptional human customer service, compassion for our human families and facilitating great human-animal matches.Provide animals with adequate food, water, exercise, and daily emotional enrichmentObserve, record, and report on animal health and behaviorMaintain animal care records to ensure proper feeding and medicating, and ensure animals receive timely attention from a veterinarian as needed Handle animals in a humane manner according to established safety policies and proceduresClean and sanitize animal habitats according to the AHS cleaning and disease control protocolsMaintain a clean and safe environment for the animals and the publicReport building and equipment maintenance concerns promptlyStocking food and supplies, laundry, and dishes as assignedProvide the highest quality of customer service to clients and visitorsCollaborates with other departments to accomplish departmental and organizational goalsCouncil potential adopters, following AHS guidelinesPromote a culture of teamwork, positivity, and provide aid to other staff and volunteersProvide customers with organizationally approved content such as basic medical information, behavior profiles, breed information, and adoption package benefits to help clients make good choices.Complete adoption paperwork, generate receipts, and maintain animal records in animal management databaseMaintain office, front counter, and counseling rooms in a clean and professional manner at all timesOther duties as assignedHigh school diploma or GED equivalentSix months previous customer service experience in an office or retail business setting preferredSix months experience in a similar capacity in an animal shelter, veterinary hospital or clinic preferredComputer literate in a Windows environment requiredKnowledge of animal diseases, medications and treatment protocols preferredAbility to utilize effective problem solving/decision making skills Ability to communicate effectively, both orally and in writingExcellent interpersonal skillsDesire to work with animals and peopleKnowledge of animal diseases, medications and treatment protocols preferredExperience in handling/reconciling funds preferredWillingness to travel and provide program support to other AHS locations and departmentsAbility to work in a team environmentAbility to multi-task and handle a high stress, emotional environmentMust be able to set aside personal judgement for the betterment of the client and the animalsMust be able to communicate with and work well with a diverse clientele, different races, ethnicities, faiths, sexual orientations, income levels, etc. Working ConditionsRequires humane handling of animals and safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and according to SDS rulesAbility to lift, pull or push up to 50 lbs. with reasonable accommodationsRequired to follow AHS uniform policyWorks in a high noise level areaPhysical efforts require constant bending, stooping and standingSafety procedures must be adhered to without exceptionExposure to dogs and cats of all sizes and varying degrees of behavior and/or medical conditionsExposure to animal waste and common allergens #J-18808-Ljbffr Atlanta Humane Society And Society