Pharmacy Technician

Job Description

Job Description

Actalent is Hiring a Registered Pharmacy Technician

Job Description

The Registered Pharmacy Technician provides high-quality customer service and operational support in a fast-paced clinic pharmacy. This role responds to inbound and outbound calls, assists patients and caregivers with pharmacy-related inquiries, processes new referrals and refills, verifies insurance coverage, and coordinates prescription delivery. The technician supports pharmacological services by accurately transcribing prescriptions, maintaining compliant patient records, and ensuring medications are filled and aligned according to the cycle fill calendar.

Responsibilities

• Respond to inbound and outbound calls from patients, caregivers, and providers while maintaining a high level of customer service and productivity.
• Provide direct in-person and phone-based support to answer and resolve a wide variety of inquiries related to pharmacy services, prescription status, and delivery timelines.
• Handle refill calls and pharmacy assistance calls, ensuring accuracy and timeliness in processing requests.
• Address questions regarding products and services, including timeliness of receipt of goods and services, and help resolve customer complaints in a professional manner.
• Receive and process new pharmacy referrals, verify insurance coverage, and facilitate prior authorization requests as needed.
• Accurately transcribe prescriptions into the pharmacy system, ensuring all information is complete and correct.
• Generate and review reports that follow the cycle fill calendar to manage and follow up on refill requests via e-prescribe, facsimile, or phone.
• Coordinate prescription delivery and serve as the first point of contact for service-related inquiries and associated needs.
• Support pharmacological services by editing and verifying fill lists, including insurance information, last fill date, billing, toting, and short-fill alignment of patient medications according to the cycle fill calendar.
• Update patient information in the pharmacy system when necessary to maintain accurate and current records.
• Coordinate initiation of care with patients or caregivers, referral sources, and other providers of care to ensure seamless service.
• Enter patient information into the patient record accurately and completely, maintaining all records in compliance with HIPAA privacy and security regulations.
• Contribute to inventory, labeling, order entry, and fulfillment activities to support overall pharmacy operations.
• Demonstrate strong customer service, teamwork, punctuality, organization, time management, and problem-solving in daily work.
• Report to pharmacy leadership as required, following established workflows and procedures for a high-volume pharmacy environment.

Essential Skills

• High School Diploma or GED.
• Completion of a board-approved pharmacy technician training program.
• Valid Florida Pharmacy Technician License.
• At least 1 year of experience in a medical insurance, billing, or customer service environment.
• Strong knowledge of medication brand and generic names, dosing, and day supply calculations.
• Proficiency with pharmacy operations including data entry, order entry, fulfillment, labeling, inventory, and prior authorization processes.
• Advanced skill in Microsoft Office Suite, with emphasis on Excel and Access.
• Strong commitment to delivering excellent customer service in person and over the phone.
• Excellent verbal and written communication skills for interacting with patients, caregivers, providers, and internal staff.
• Ability to work effectively in a team-oriented environment.
• Demonstrated punctuality and reliability.
• Strong organizational skills with attention to detail and accuracy.
• Effective time management skills to handle high call and prescription volumes.
• Solid problem-solving skills to resolve customer issues and operational challenges.
• Ability to maintain patient confidentiality and comply with HIPAA privacy and security regulations.

Work Environment

This role is 100% onsite in a clinic pharmacy environment that is fast-paced and high volume, processing approximately 1,500 prescriptions per week as a team. You will work alongside a close-knit staff of pharmacy technicians and pharmacists, collaborating daily to manage prescription fulfillment, patient inquiries, and delivery coordination. The typical schedule is Monday through Thursday from 8:00 a.m. to 5:30 p.m., Friday from 8:00 a.m. to 12:00 p.m., with rotating Saturday shifts supported by technicians and a PharmD. The environment is professional yet friendly, with a strong emphasis on teamwork, efficiency, and accuracy. The pharmacy frequently enjoys catered lunches provided by vendor representatives, contributing to a positive and engaging workplace culture.

This is a Contract to Hire position based out of Fort Lauderdale, FL.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Lauderdale,FL.

This position is anticipated to close on Sep 17, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.