Patient Coordinator

Patient Coordinator
Location: Mount Pleasant, SC (Charleston)
AURĀE Modern Medical + Spa isseekingadynamicandwarmself-starterto join our growing teamasa Patient Coordinator . As a Patient Coordinator,you offer individualized assistance to patientsfrom the momentthey reach out or walk through the door, through every step of their visit, including helping prepare treatment rooms, supporting our NPs, RNs, and Estheticians with patient flow, and ensuring each patient feels cared for and on schedule from check-in to check-out.

This role is equalpartsclinical support, client experience, and front-of-house operations.The ideal candidate is calm under pressure, anticipates what a provider needs before they ask, and takes genuine pride in keeping the patient experience seamless – whether that means greeting someone at the door, prepping a room between services, or stepping in to assist a provider when the schedule gets tight.

Job Structure: Part-time / Full-time

Key Responsibilities

Greet every client with a sincere, warm, and polished welcome, creating a calm, elevated first impression from the moment they arrive.

Manage all scheduling, appointment confirmations, cancellations, and rebooking with precision, communicating proactively with providers about anyschedulechanges.

Prepare and reset treatment rooms between patients, ensuring rooms are stocked, clean, and ready per provider and procedure requirements.

Assist NPs, RNs, and Estheticians with patient flow throughout the day, escorting patients to treatment rooms, confirming intake forms and consents are complete, and flagging any patient needs or concerns before the provider begins.

Tag in toassistproviders directly as needed during procedures (handing supplies, prepping materials, light chairside support) when scheduling or staffing requires it.

Maintainaccuratepatient records andintakedocumentation, ensuring forms, consents, and history are complete and accessible before each visit.

Serve as the resident expert on AURĀE'sfull servicemenu, policies, and procedures, confidently answering patient questions and directing them to the right provider or service.

Accurately process service, retail, and membership transactions; reconcile and report any overages or shortages to ownership.

Maintain a visually polished, organized reception, lobby, and treatment roomareasconsistent with AURĀE's brand aesthetic.

Ownopening and closing procedures for the reception and treatment areas.

Monitor and report retail, reception, and treatment room supply inventory; restock as needed.

Support social media content capture, pop-up eventlogistics, and other brand activations as needed.

Performadditionalduties asassigned to support clinic operations and the overall patient experience.

Required Qualifications

Bachelor’s Degree in a relevant field and/or2+ years in the medical industry

Flexible availability, including weekends andsome holidays.

Genuine interest in MedicalAestheticsor integrative wellness space

Highly organized with strong attention to detail and the ability to manage multiple priorities

Excellentverbal and written communication skills; professional, warm, andon-brandin every interaction

Professional appearance and demeanorconsistent with a luxury wellness environment

Strong judgement and discretion with patient information (HIPAA awareness a plus)

Current BLS/CPR certification(or willingness to obtain prior to start)

Preferred Qualifications

Prior medical office, medical spa, or clinical support experience (MA, CNA, or similar background a plus).

Familiarity with EMR/EHR platforms.

Experienceassistingwith minor in-office procedures or chairside support.

Physical Requirements

Ability to lift, push, pull, and carry up to

15 lbs. regularly,

25 lbs.frequently, and

Up to50lbs. occasionally

Other Duties

Pleasenotethis job description is not designedto cover orcontaina comprehensive listing of activities,duties or responsibilities that arerequiredoftheemployee for this job. Duties,responsibilitiesand activitiesmaychange at any time with or without notice.

$25/hourly base pay based on experience

Flatcommission %onleadsclosed and converted to Spa Memberships

Opportunities foradditionalincentive compensation through memberships, reviews, and team performance initiatives

Paid Time Off (PTO)

Employee discounts on retail products at cost

Supportive, peaceful work environment rooted in wellness and balance

Quarterly employee treatmentperksand ongoing access to select in-house wellness servicesafter 6 months of employment, subject to Company guidelines and eligibility

Access to employee wellnessperks, including preferred pricing on products and periodic complimentary non-consumable treatments/services, subject to Company guidelines and eligibility

Why Join AURĀE

This is an opportunity to grow organically, deepen your practice, and become part of a wellness community that values presence, intention, and sustainability. At AURĀE, we believe in building fulfilling careers—not burnout.

EEO Statement

AURĀE Modern Medical + Spa is an Equal Opportunity Employer and does notdiscriminateon the basis ofcolor, religion, national origin, age, genetics, disability, pregnancy,veteran status, or other legallyprotected status in employment opportunities and benefits.