Alsip Front Desk Receptionist

Job Description

Job Description

Be a welcoming first point of contact for patients at our dental clinic. As a Front Desk team member, you’ll help make every visit a positive experience while keeping daily operations running smoothly. You’ll assist with check-in and check-out, coordinate appointments, answer questions, and support billing and insurance needs. If you’re friendly and organized, enjoy helping others, and work well with a team in a fast-paced environment, we’d love to hear from you.

Details

• Location: 5061 W 111th St, Alsip, IL 
• Pay: $18.00–$20.00 per hour, based on experience 
• Schedule: Monday–Friday, plus one Saturday per month.

Job Responsibilities

Patient Service and Check-In 

• Greet and welcome patients in a warm, professional manner as they arrive. 
• Manage patient check-in and check-out processes, ensuring all administrative records are up to date. 
• Assist new and returning patients with completing medical history, intake, and HIPAA compliance forms. 
• Answer incoming phone calls, respond to general inquiries, and route messages to clinical or administrative staff. 

Appointment and Schedule Management 

• Schedule, confirm, reschedule, and cancel patient appointments to optimize provider time and clinic flow. 
• Send appointment reminders via phone, text, or email to reduce no-shows. 
• Monitor and fill same-day schedule openings or cancellations using a priority cancellation list. 
• Coordinate specialist referrals and outside provider records as requested. 

Billing, Payments, and Insurance 

• Collect patient copays, deductibles, and balances at the time of service, issuing accurate receipts. 
• Verify patient insurance eligibility and benefits prior to scheduled visits. 
• Prepare and submit dental insurance claims and handle basic billing inquiries. 
• Process daily cash balances and reconcile end-of-day financial reports. 

Office Operations and Administration 

• Maintain electronic practice management (EPM) and electronic dental record (EDR) software with accurate data. 
• Manage incoming and outgoing mail, scanning, and digital document filing. 
• Monitor front desk and waiting area inventory, placing reorders for office and administrative supplies. 
• Communicate closely with dental assistants, hygienists, and dentists to maintain a smooth daily workflow. 

Job Requirements 

• High school diploma or equivalent required 
• Minimum of 2 years in the dental or healthcare field preferred
• Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation, and tone to enhance understanding
• Effective interpersonal skills to maintain rapport with patients, dentists and staff members
• Good customer service skills and ability to work as a team in fast-paced environment
• Must be able to multitask and work in a fast-paced environment 

Benefits

Benefit eligibility varies by scheduled weekly hours. The list below identifies which benefits apply to all staff and which have minimum-hour requirements.

• Medical Insurance – all staff scheduled to work ≥ 30 hours per week
  • Prescription Drug Plan
  • Health Savings Account (HSA)
• Vision Insurance – all staff scheduled to work ≥ 20 hours per week
• Life, Critical Illness, Hospital Indemnity, and AD&D – all staff scheduled to work ≥ 20 hours per week
• 401(k) - all staff
• PTO (paid time off) – all staff
• Paid Holidays – all staff scheduled to work ≥ 20 hours per week
• Bereavement – all staff (all staff scheduled to work ≥ 36 hours per week is paid)
• Jury Duty – all staff