Client Success Manager

General Information Req # WD00101949 Career area: Services Country/Region: United States of America State: North Carolina City: Morrisville Date: Monday, August 3, 2026 Working time: Full-time Additional Locations: United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub. Description and Requirements The AI Activation & Client Adoption Manager is a customer-facing role responsible for supporting sales, leading delivery, and shaping service offerings focused on AI adoption and organizational change management. This role operates across presales, delivery, and offering development, with a strong focus on driving services revenue, ensuring high-quality delivery, and building scalable, repeatable solutions. Key Responsibilities Sales Support & Customer Engagement Partner with Sales and Presales teams to support AI opportunities and drive services attach Act as a subject matter expert in customer discussions, workshops, and executive presentations Contribute to proposal development, including scoping, value articulation, and solution design Position AI Adoption & Change Services as a critical element of AI success Customer Delivery & Program Leadership Lead delivery of: AI Adoption and Change services AI enablement sessions (e.g., Copilot Promptathons) Envisioning and Design Thinking engagements Manage end-to-end AI adoption programs, including: readiness assessment adoption strategy design training and enablement adoption tracking and optimization Ensure programs deliver measurable business outcomes aligned to customer goals Partner & Vendor Management Manage delivery through a mix of Lenovo teams and external partners Ensure high standards of delivery quality, consistency, and customer experience Establish and maintain strong relationships with delivery partners Support scaling of services delivery capacity through partner ecosystem Offering Development & Standardization Contribute to the evolution of Lenovo's AI Adoption & Change Services portfolio Develop and refine: standardized service packages reusable delivery frameworks and assets scalable service models Support transition from bespoke engagements to repeatable, productized services Internal AI Adoption & Enablement Support internal AI adoption initiatives across Lenovo teams Contribute to activation of programs such as AI Library and AI Ambassador initiatives Activate Presales teams with tools, messaging, and assets to position AI services Governance & Continuous Improvement Track and report on key adoption and delivery metrics Capture customer feedback and incorporate into service improvements Ensure alignment between delivery execution and expected business outcomes Position Requirements Basic Qualifications 8-12+ years of relevant experience in: consulting, change management, or digital transformation AI adoption, SaaS enablement, or enterprise transformation programs Proven experience in customer-facing roles, including: presales support workshop facilitation delivery of transformation or adoption programs Preferred Qualifications Experience working with AI technologies (e.g., M365 Copilot, GenAI solutions) Experience working in global or matrix organizations Experience managing external partners or delivery vendors Strong communication and presentation skills with ability to engage senior stakeholders Ability to operate across multiple domains: sales, delivery, and service development Experience with organizational change management methodologies (e.g., PROSCI/ADKAR) Strong stakeholder management and collaboration skills in complex environments Structured, outcome-driven mindset with focus on measurable impact We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations United States of America - North Carolina - Morrisville United States of America United States of America - North Carolina United States of America - North Carolina - Morrisville #J-18808-Ljbffr