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Counter Sales

Cross Company

Counter Sales

Cross Company is a 100% employee owned company that has been innovating the Industrial World since 1954, applying advanced technologies and services to increase our customers' efficiency, reduce risk, and improve quality across a multitude of industries.

This Counter Sales is a vital part of our Hose and Fittings Group, operating on the front line of industrial service and custom fabrication.

ESSENTIAL FUNCTIONS

  • Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
  • Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
  • Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
  • Maintain a safe, clean, and organized warehouse.
  • Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
  • Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.

ADDITIONAL RESPONSIBILITIES

  • Process counter customer orders to meet company performance matrix guidelines.
  • Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
  • Issue quotes using Trend and Microsoft Office.
  • Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
  • Able to meet technical expertise levels as follows:
  • Recognize information required to properly specify a hose or other related product
  • Recommend the appropriate hose and related products based on information furnished by the customer
  • Read engineering drawing and dimensional specifications
  • Recognize major features, advantages, & benefits of our products
  • Pass Hose Certification requirements and earn Parker PTC certifications.

Other

  • Communicate all significant customer and supplier issues to Retail Sales Manager.
  • Complete all assigned individual performance and development goals.
  • Perform various, miscellaneous tasks and projects as directed.

EDUCATION & EXPERIENCE

  • Prefer one year experience with basic warehouse equipment and procedures
  • High School diploma or GED required

REQUIRED BEHAVIORAL COMPETENCIES

  • Team work oriented
  • Customer focused
  • Ability to multi-task
  • Self-Motivated
  • Mechanical aptitude
  • Problem solving abilities
  • Good judgment
  • Handle stressful situations well
  • Responsive
  • Creative
  • Ability to work with limited supervision
  • Communication
  • Organization
  • Detail oriented

REQUIRED FUNCTIONAL COMPETENCIES

  • Basic math - particularly addition and subtraction of fractions
  • Basic reading skills
  • Basic PC-MS office skills
  • Basics of warehouse operations and terminology

PHYSICAL & MENTAL REQUIREMENTS

  • Ability to lift 50 lbs.
Cross Company
Vacancy posted 21 hours ago
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