Customer Engineer - Bloemfontein, South Africa
NCR Atleos
Customer Engineer
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Location: Bloemfontein, South Africa
Position Summary & Key Areas of Responsibility
- Installs, repairs and maintains hardware of ATM's and related devices.
- Produces and maintains equipment performance/activity reports and installs modifications.
- Provides multi-vendor maintenance.
- Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
- Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
- Responsible for ownership of customer issues until resolution according to SLA agreements.
- Daily process the movement of stock and nature of the callout details on the mobile app.
- Communicate status updates with your electronic call notes throughout the day.
- Deal with customers and third-party service providers telephonically and in-person.
- Travel within South Africa to perform ATM's and related devices servicing, installations and repairs.
- Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.
Technical Application
- Applies working knowledge of assigned product line(s)
- Applies policies, procedures and basic diagnostic techniques
- Develops sales and lead generation skills
- Trouble shoots more advanced modules
- Conflict resolution and Escalation procedures
- Complete NCR specific Certification based on business/district needs and assigned areas
- Complete business/district specific training (i.e. T&T training) as prescribed by manager
Basic Qualifications
- Grade 12 or NQF 4 Equivalent
- National Diploma in Electrical Engineering
- Comptia A+ Certification is advantageous
Minimum Experience
- Prior technical experience in the ATM/ related field is essential 3-5 years.
- Computer Literate
- Proficient in English
- Valid South African Driving License (Code B/8)
Personal Characteristics
- Communication Skills
- Self- Driven and Disciplined
- Customer Focused and Team Player
Offers of employment are conditional upon passage of screening criteria applicable to the job.
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
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