Field Service Engineer - South Western US

Haag-Streit USA, a global leader in precision medical technology with over 160 years of innovation, is seeking a skilled and self-motivated Field Service Technician to support our customers across a designated territory. Headquartered in Mason, Ohio, Haag-Streit USA serves as the hub for manufacturing, distribution, sales, engineering, and service for Haag-Streit and Reliance Medical products-delivering high-quality solutions that advance eye care worldwide.

This role is ideal for a hands-on technical professional who thrives in a dynamic, travel-based environment and enjoys solving complex challenges. As a Field Service Technician, you will play a critical role in ensuring our customers' equipment operates at peak performance-providing expert maintenance, repair, and calibration services while building strong relationships with healthcare professionals and delivering an exceptional service experience.

What You'll Get in Return

At Haag-Streit USA, we believe our employees are our greatest asset. That's why we offer a comprehensive and competitive benefits package designed to support your health, financial well-being, and work-life balance from day one.

• Comprehensive Health Benefits - Medical and vision coverage at no monthly premium for employees, plus additional plan options at highly competitive rates
• Financial Protection - Company-paid basic life insurance and short-term disability, with options for additional coverage including dental, critical illness, and long-term disability
• Retirement Savings - Best-in-class 401(k) with company match and profit sharing, offering up to an 8% employer contribution
• Paid Time Off - Generous PTO, vacation time, and 12 paid company holidays to support work-life balance

Join a company that not only leads the industry in innovation but also invests in the well-being and success of its people.

SUMMARY:

The Field Service Technician is responsible for providing preventive maintenance, repair service, and calibration on increasingly complex and challenging state-of-the-art ophthalmic diagnostic instruments, specialty equipment, surgical equipment, accessories of HSU Diagnostic Division products, and Reliance chairs and stands. These services are to be provided at customer locations at a 100% travel rate in a specified territory.


ESSENTIAL FUNCTIONS:

• Plan, schedule, communicate and perform preventive maintenance, repairs and calibration on instruments, components and accessories in assigned territories independently.
• Trouble shoot ophthalmic instruments and accessories according to company procedures.
• Read and comprehend prints and schematics; repair and calibrate according to company procedures and specifications.
• Solder; use AC-DC multi meter; use HS-specific diagnostic tools as prescribed.
• Communicate directly with eye care specialists, ophthalmic offices, clinics, hospitals and government facilities.
• Educate and instruct end users and facility staff on topics of maintenance and use of HS products.
• Prepare, process, disburse and file all necessary preventive maintenance, repair and inventory documentation promptly and accurately.
• Maintain spare part stock for travel activities independently.
• Coordinate with customers, internal sales representatives, and various internal resources to ensure that all visits are scheduled, performed, and closed out appropriately so invoices can be generated.
• Operate PC hardware and Microsoft based software.
• Interact and communicate with internal and external customers.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Associate's degree in precision mechanics, mechanical, electronics, or biomechanical engineering.
• 3 years mechanical, electromechanical/electronic instrument repair experience, or minimum of three years related experience and/or training or equivalent combination and experience.
• Excellent troubleshooting and problem solving skills.
• Dependability, with attention to detail and focus on accuracy of work.
• Ability to plan and work independently.
• Above average math and clerical skills.
• Ability to travel multiple weeks at a time.
• Above average oral and written communication skills in English.
• Ability to successfully interact and communicate in a professional environment.
• Self-motivated and able to work independently.
• Basic knowledge of computers and Microsoft Office platforms including Outlook, Excel and Word.
• Ability to lift up to 60 pounds occasionally, as needed.
• Valid driver's license with good driving record.
• Ability to obtain a Passport for overseas training.
• Ability to complete vendor credentialing programs for entry into the hospital environment.

Special Requirements

Candidate will be required to successfully complete Haag Streit proprietary training on-site in the US (4 weeks), while traveling with another Service Engineer (4-8 weeks) and possibly at the manufacturing facility in Switzerland.


This is a remote/travel position covering the South West US territory.


Haag Streit USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.