Genesis Service Advisor

Job Description

Job Description

Why Join Us?Genesis of Cherry Hill prides itself on not only being the #1 volume Genesis retailer in the country, but also for leading the country in both customer Sales and Service satisfaction scores. Our business continues to grow and as we sell and service more Genesis vehicles, and we need to develop our team to best serve those customers. We are part of the Burns-Kull Automotive Group, who has had deep roots in South Jersey for over 50 years. It's important to our company culture to create a positive work-life balance for our team members. We are committed to supporting our community through various philanthropic ventures. We Offer:· Repair Service Advocate level position available for candidates to get started with a financially rewarding career path· Full time 45-to-48-hour Monday thru Friday work week· Industry position leading pay with bonus plan· Steady work all year long; security and stability that comes with a growing company that cares about its employees· Choice of three health insurance plans; you choose the plan best for you and your family· Choice of two dental plans· Paid vacation up to 4 weeks· 401(k) retirement plan with company match· Choice of two Vision and eyeglass plans· Open communication with Team members· Company paid life insurance· Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more· Excellent work/life balance Qualifications and Educational Requirements:· Prior automotive experience a plus· Candidates must have a stable work history· Enthusiastic with high energy throughout the workday· Possess strong communication and customer service skills· Ability to follow all processes and procedures mandatory to the Genesis experience· Ability to discuss all levels of repairs to the customer confidently· Ability to perform all levels of Warranty administration for the customer accurately· Ability to manage a team of assigned technicians and their tasks· Ability to impressively adapt and overcome repair work deadline obstacles· Create a streamline customer experience using displayed leadership qualities· Create a personal customer base and industry leading retention through world class practices We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.