Associate Director, R&D Business Systems & Operations Management

Job Summary The Associate Director, Business Systems & Operations Management is responsible for managing the operational, administrative, and tactical support of assigned business systems; as well as contributing to projects and initiatives that optimize the use of information technology to achieve departmental, divisional, and enterprise business objectives. This role functions as a manager of business systems, a leader of sub‑teams or workstreams, a contributor in systems‑related working groups, and a senior business analyst as required. It involves collaboration with business leadership, process owners, analysts, R&D Excellence team members, IT leads, and specialists. The individual works under the direction of the Global Business System Owner, supporting one or more Line Functions within the R&D Excellence Systems Management group. Responsibilities Lead and manage the administrative and operational support of assigned systems. Monitor, assess, and improve administrative and operational support processes – including user access, user experience, procedural documents, user training, and issue resolution. Identify, evaluate, and prioritize proposed changes to assigned systems to address evolving user requirements and Line Function leadership imperatives. Ensure data within assigned systems meets highest quality standards; propose improvements to address gaps or sustainability concerns. Manage user access and monitor/manage ticket resolution/escalation. Perform periodic voice‑of‑customer exercises for assigned systems to identify maintenance, expansion, or user‑experience improvements. Define and monitor key metrics of risk and performance for assigned systems. Determine and track KPIs related to system utilization, stability, and data quality against defined targets for assigned systems. Initiate periodic critical reviews of the overall effectiveness of assigned system, including corrective or preventive action to ensure continued success. Lead all business‑led project deliverables including process engineering or reengineering, user requirements definition, test scenario & test case development, user training, acceptance testing, and business support & administration. Ensure that all large and small projects have a formal problem/opportunity statement, business case, and project charter to clearly articulate the business challenge, benefits, and approach to affect positive information‑management change. Lead and participate in the establishment of integrated project plans, timelines, resourcing requirements, and risk/issue management evaluations for all projects to ensure on‑time, high‑quality delivery. Ensure that the implementation or improvement of all GxP R&D Systems is properly documented to support business utilization and inspection readiness. Identify, investigate, and escape (if necessary), and develop mitigation approaches to identified risks & issues, and/or overcome challenges to successful delivery. Manage and oversee the allocation, performance, and collaboration of internal & external project resources to ensure optimal delivery of R&D systems. Manage approved budget expenditures and funded resources to effectively deliver system needs on‑time, to budget, and with high quality. Provide regular project status reports identifying progress, risks, mitigation strategies, and timelines for stakeholders, leadership, and governance committees. Lead and/or contribute to working groups or teams formed to address areas of improvement within the R&D scope of operations. Lead or contribute to ad‑hoc projects or initiatives, as assigned Business Analysis. Function as an experienced Business Systems Analyst within large projects or other appropriate situations, as assigned by the Global Business Systems Owner. Directly develop formal problem/opportunity statements, business cases, and project charters to clearly articulate the business challenge, benefits, and approach to affect positive information‑management change, as required. Provide business‑focused project deliverables including process engineering or reengineering, user requirements definition, test scenario & test case development, user training, acceptance testing, and business support & administration. Relationships & Collaboration Collaborate with other Global R&D Excellence team members to work collaboratively across areas of specialization to support project and R&D objectives. Build and maintain close relationships with subject matter experts, IT colleagues, business leads, and external resources in executing projects or other initiatives. Contribute to System Roadmaps across assigned systems, including current and planned release schedules and strategic investment direction. Qualifications Education Qualifications Bachelor's Degree in Computer Science, Life Science, Engineering, Business Administration or a related discipline, or equivalent work experience. Master's Degree in Life Sciences preferred. Experience Qualifications Minimum of 7 years of experience within life sciences supporting the delivery of GxP validated global business systems serving cross‑functional stakeholders. Demonstrated experience within or supporting Research & Development processes, roles, and systems. Demonstrated experience serving as the liaison between Business & IT, translating business needs into technical solutions and vice versa. Experience with Veeva RIM preferred. Demonstrated experience managing IT systems on the IT or Business side. Excellent oral and written communication skills. Demonstrated experience involving data governance and/or data stewardship preferred. Knowledge of key industry regulations related to compliance of IT data and systems. Proven ability to work in a global and highly matrixed environment preferred. Experience supporting an audit/inspection of an IT system preferred. Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Salary Range: USD$157,920.00 - USD$236,880.00 #J-18808-Ljbffr Daiichi Sankyo