Order Management Specialist

Order Management Specialist

Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.

We are actively seeking an Order Management Specialist to join our growing organization and help us Nurture What You Love! This role's primary responsibility will be to proactively manage communication, data integrity, and issue resolution between key customers, co-packers, and internal teams to support on-time, in-full delivery performance.

As our Order Management Specialist, you'll make an impact by:

• Managing the end-to-end customer order process, including receipt, entry, validation, and trackingusing Electronic Data Interchange (EDI) and ERP systems.
• Serving as the primary liaison between customers, co-packers, and internal teams (Supply Chain, Sales, Finance) to ensure timely, professional, and aligned communication.
• Coordinating outbound logistics and truck scheduling to ensure timely, cost-effective delivery while avoiding capacity issues.
• Overseeing and reconciling purchase orders, goods receipts, and co-packer inventories to ensure accurate inventory positions and financial reporting.
• Ensuring pricing compliance, product availability, and adherence to contracts and commercial agreements with co-packers.
• Investigating and resolving order-related issues, delivery discrepancies, customer deductions, chargebacks, and compliance fines according to company policy.

What you need to succeed:

• High School Diploma or equivalent. Bachelor's degree preferred.
• 1-3 years of experience in customer service, order management, or related field.
• Proficiency in Excel, with the ability to analyze data, develop insights, and support reporting needs. Strong written and verbal communication skills; capable of influencing and collaborating across function.
• Effectively communicate in English, in both verbal and written forms.

What we have for you:

• A growing team making a difference in the lives of pets and pet families.
• Great work/life balance with PTO, paid holidays and more!
• Medical, dental, vision and an employee assistance program to support your well-being.
• 401k with company match.
• Casual work environment with a focus on teamwork.
• Paid parental leave.
• Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.

To learn more about us: