Driver Manager

Job Description

Job Description

About Cox Trucking

For nearly 80 years, Cox Trucking has built a reputation on safety, reliability, and treating employees like family. Our success starts with our people, and our Driver Managers play a vital role in supporting our drivers while ensuring freight moves safely, efficiently, and on time.

As a Driver Manager, you'll lead an assigned fleet of professional drivers while working closely with Operations, Safety, Maintenance, Recruiting, and Customer Service to deliver exceptional service to both our drivers and customers.

Position Summary

The Driver Manager is responsible for the day-to-day management and performance of an assigned fleet of drivers, equipment, and customer accounts. This position oversees driver utilization, dispatch operations, customer service, fleet performance, safety compliance, and operational efficiency while building strong relationships with drivers and supporting company growth.

This role requires excellent leadership, communication, problem-solving, and organizational skills in a fast-paced transportation environment.

Essential Responsibilities

Driver Leadership & Fleet Management

• Serve as the primary point of contact for an assigned fleet of drivers.
• Build strong relationships with drivers through consistent communication, coaching, and support.
• Assign loads and optimize routes based on customer needs, Hours of Service (HOS), equipment availability, profitability, and operational priorities.
• Coordinate driver schedules, home time, PTO requests, and trip planning.
• Monitor driver utilization and work to maximize productive miles while minimizing downtime.
• Coach drivers on safety, fuel efficiency, idle time, customer service, and company policies.
• Conduct driver performance reviews and provide ongoing coaching and development.
• Assist with driver recruiting, onboarding, orientation, and retention initiatives.
• Address driver concerns professionally while partnering with Human Resources when employee relations issues arise.
• Anticipate staffing needs due to vacations, turnover, leave, equipment downtime, or other operational changes.

Operations & Dispatch

• Dispatch freight while maximizing fleet productivity, customer satisfaction, and profitability.
• Monitor shipments from pickup through delivery to ensure on-time performance.
• Respond quickly to weather delays, service disruptions, breakdowns, customer requests, and operational changes.
• Maintain accurate load, dispatch, routing, and driver information within the Transportation Management System (TMS).
• Ensure all operational records, driver information, and shipment documentation are accurate and complete.
• Complete driver payroll documentation and operational paperwork accurately and on time.
• Prepare operational reports and review fleet performance metrics during weekly operations meetings.
• Provide after-hours operational support and participate in on-call rotations as assigned.

Leadership & Team Development

• Supervise, coach, and develop Fleet Logistics Coordinators or other assigned operations staff.
• Foster a respectful, collaborative, and high-performing operations team.
• Conduct employee performance evaluations and recommend training opportunities.
• Coordinate PTO scheduling and daily workflow for operations personnel.
• Partner with Human Resources and leadership regarding hiring, performance improvement plans, disciplinary actions, and employee development.
• Support continuous improvement initiatives within the Operations Department.

Customer Service & Business Development

• Build and maintain strong relationships with assigned customers.
• Serve as the primary operations contact for customer questions and service needs.
• Resolve customer concerns and service issues professionally and efficiently.
• Escalate significant customer concerns to senior leadership when appropriate.
• Assist with freight bids, pricing opportunities, and customer proposals as requested.
• Identify opportunities to increase freight volume, strengthen customer relationships, and reduce deadhead miles.
• Ensure all customer commitments and service expectations are met.

Safety & Compliance

• Promote a culture where safety is the highest priority.
• Ensure compliance with FMCSA regulations, DOT requirements, company policies, and customer standards.
• Monitor Hours of Service (HOS), ELD records, and driver compliance.
• Report accidents, injuries, incidents, and service failures promptly.
• Work closely with the Safety Department to investigate incidents and implement corrective actions.
• Ensure company transportation software and operational systems are used accurately and consistently.

Fleet Performance & Equipment

Monitor and improve fleet performance through key performance indicators (KPIs), including:

• • Driver utilization
  • Revenue per truck
  • Loaded miles
  • Deadhead percentage
  • Fuel efficiency
  • Idle time
  • On-time pickup and delivery
  • Customer satisfaction
  • Driver retention
  • Safety performance
• Coordinate preventive maintenance and repairs with the Maintenance Department.
• Minimize equipment downtime while maintaining fleet reliability.
• Monitor equipment availability and coordinate truck substitutions when necessary.

Qualifications

Required

• High school diploma or GED.
• 3+ years of experience in trucking operations, dispatch, logistics, or fleet management.
• Previous leadership or supervisory experience preferred.
• Strong knowledge of FMCSA regulations, DOT compliance, and Hours of Service.
• Excellent communication and interpersonal skills.
• Strong organizational, planning, and multitasking abilities.
• Ability to prioritize competing responsibilities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office and transportation software.
• Experience using Transportation Management Systems (TMS) and Electronic Logging Devices (ELD).

Preferred

• Associate's or Bachelor's degree in Business, Logistics, Transportation, or a related field.
• Experience with McLeod, McCloud, Samsara, Qualcomm, Omnitracs, or similar transportation platforms.
• Experience leading dispatch or fleet operations teams.
• Knowledge of freight bidding, pricing, and customer account management.

Core Competencies

• Leadership
• Driver Engagement
• Fleet Management
• Dispatch Operations
• Transportation Planning
• Customer Service
• Relationship Building
• Conflict Resolution
• Coaching & Mentoring
• Team Development
• Decision Making
• Communication
• Time Management
• Problem Solving
• Adaptability
• Attention to Detail

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Frequent phone communication throughout the workday.
• Ability to occasionally lift up to 25 pounds.
• Ability to work effectively in a fast-paced office environment with changing priorities.

Why Join Cox Trucking?

At Cox Trucking, we believe people are our greatest asset. Our Driver Managers are trusted leaders who make a direct impact on our drivers, customers, and company success. If you're passionate about leadership, transportation, and helping professional drivers succeed, you'll find a rewarding career with a company that values integrity, teamwork, respect, and continuous improvement.

Join the Parke Cox Trucking Family
For more than 79 years, Parke Cox Trucking has built a reputation for stability, integrity, and treating our drivers like family. As a family-owned company based in St. George, Utah, we've created a culture where professional drivers are respected, supported, and given the tools they need to succeed.
We proudly operate throughout the Western 11 states with modern equipment, competitive pay, excellent home time, and a team that genuinely cares about your success on and off the road. Whether you're an experienced CDL-A driver or looking for a company you can call home for years to come, Parke Cox Trucking offers the opportunity to build a lasting career with a company that's stood the test of time.
If you're looking for a stable company with strong values, dependable freight, and a team that has your back every mile of the journey, we'd love to welcome you to the Parke Cox family.
Drive with confidence. Drive with family. Drive with Parke Cox Trucking.

Company Description

Join the Parke Cox Trucking Family\r\nFor more than 79 years, Parke Cox Trucking has built a reputation for stability, integrity, and treating our drivers like family. As a family-owned company based in St. George, Utah, we've created a culture where professional drivers are respected, supported, and given the tools they need to succeed.\r\nWe proudly operate throughout the Western 11 states with modern equipment, competitive pay, excellent home time, and a team that genuinely cares about your success on and off the road. Whether you're an experienced CDL-A driver or looking for a company you can call home for years to come, Parke Cox Trucking offers the opportunity to build a lasting career with a company that's stood the test of time.\r\nIf you're looking for a stable company with strong values, dependable freight, and a team that has your back every mile of the journey, we'd love to welcome you to the Parke Cox family.\r\nDrive with confidence. Drive with family. Drive with Parke Cox Trucking.