Customer Development Representative

Job Description

Job Description

Position Summary

At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.

Sales & Growth Focus

• Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.

• Identify and close upsell and cross-sell opportunities for additional products and value-add services.

• Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.

• Partner with sales and service leadership to develop customized customer-growth plans and closing strategies.

• Collaborate with production and service teams to ensure a smooth rollout of new business wins.

Customer Engagement & Value Creation

• Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.

• Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.

• Position Crown Linen as a strategic business partner, not just a vendor.

• Gather customer feedback and relay insights that drive innovation and service improvements.

Sales Execution & Reporting

• Maintain a healthy pipeline of opportunities within assigned routes and accounts.

• Log all activity in the CRM, including visits, proposals, and closed business.

• Meet or exceed monthly and quarterly goals for incremental revenue growth.

• Provide weekly updates highlighting wins, opportunities, and competitive activity.

• 2–5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.

• Proven record of success upselling, cross-selling, or expanding services within an existing customer base.

• Exceptional relationship-building and consultative selling skills.

• Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.

• Self-starter with a hunter's mindset and a passion for achieving measurable results.

• Valid driver's license and clean driving record.

• Proficiency with CRM systems, Microsoft Office, and route-management tools.

• Incremental revenue growth (upsell/cross-sell)

• Product placement growth per account

• Share-of-wallet expansion

• Number of qualified opportunities identified and closed

• Customer visit frequency and engagement quality

• Competitive base salary ($65K) plus uncapped earning potential (up to $90K OTE).

• Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.

• Supportive leadership, extensive training, and the freedom to own your territory.

• The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.