Call Center Representative - Part Time (20hrs), Silver Spring

Call Center Representative - Part Time (20hrs), Silver Spring Kids Are Our Everything. Department: 10002 Contact Center Pay Range: $17.95 - $27.49 Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources to ensure information entered into the computer management system is accurate. Promote customer service environment. Minimum Education High School Diploma or GED (Required) Minimum Work Experience 1 year Experience performing patient registration and scheduling, medical insurance screening and verification. (Required) Functional Accountabilities Registration and Scheduling Services Provide client support to parent/guardian via phone for online registration help, scheduling, rescheduling and/or canceling of appointments, informing patient/parent of any departmental scheduling guidelines associated with appointment, and rescheduling all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan. Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls; seek appropriate resources to solve problems effectively. Anticipate customer service needs to prevent fires. Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms. Verifying Insurance/Authorization and Process Improvement Work with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY, Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields. Collect and verify demographic, PCP/referring physician and insurance information. Make recommendations for internal process improvements. Safety Speak up when team members appear to exhibit unsafe behavior or performance. Continuously validate and verify information needed for decision making or documentation. Stop in the face of uncertainty and take time to resolve the situation. Demonstrate accurate, clear and timely verbal and written communication. Actively promote safety for patients, families, visitors and co-workers. Attend carefully to important details – practicing Stop, Think, Act and Review in order to self-check behavior and performance. Salary range explanation: The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. Equal Opportunity Employment statement: Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Drug‑Free Workplace policy: Children's National Hospital maintains a drug‑free workplace in accordance with the Controlled Substances Act. #J-18808-Ljbffr