Customer Service Team Lead - Full Time
$20 - $22.75 per hourBass Pro Shops
- # Customer Service Team Lead - Full TimeApplylocations: New York: Victor Bass Pro Shopstime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 28, 2026 (30+ days left to apply)job requisition id: R261669***POSITION SUMMARY:***Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.***ESSENTIAL FUNCTIONS:**** Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.* Provides daily direction to the associates within the department.* Prepares to-do / Task lists.* Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office.* Insures a pleasant and productive shopping experience for all customers.* Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.* Resolves customer and associate opportunities with GSM / DM and HR Manager.* Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).* Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff.* Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.* Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.* Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: + identifying and evaluating customers' needs, + making product recommendations based off of this analysis, + promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.* ALL OTHER DUTIES AS ASSIGNED***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High School Diploma or equivalent* Experience: 2 to 4 years in Retail Sales* Supervisory experience is a plus***KNOWLEDGE, SKILLS, AND ABILITY:**** Ability to calculate figures and amounts such as discounts, commissions, and percentages* Ability to read and analyze certain reports* Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public* Ability to conduct meetings and presentations to groups* Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems* Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Constantly stand and/or walk during shift* Occasionally ascend or descend ladders, stairs, ramps, etc.* Constantly communicate with others to exchange information* Occasionally repeat motions that may include the wrists, hands and/or fingers* Occasionally operate machinery and/or power tools* Occasionally operate motor vehicles or heavy equipment* Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)* Occasionally work in tight and confined spaces* Occasionally work in noisy environments***INDEPENDENT JUDGEMENT***:* Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.Starting Pay Rate: $20.00 - $22.75**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.*Reasonable Accommodations*Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io.
- J-18808-Ljbffr Bass Pro Shops
Vacancy posted 2 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Team Lead - Full Time in New York, NY vacancy
- A leading tech company is seeking a Customer Service Manager to oversee a growing team during a product launch. You will manage customer service operations, improve processes... ...in tools like Slack and Intercom. This full-time position is fully remote, based in the U.S....Full timeRemote work
OperationsArmy
New York, NY2 days ago - ...A fast-growing technology startup in New York City is searching for a Customer Operations Lead. This full-time, onsite role requires strong communication skills, an ownership mentality, and the ability to thrive in a fast-changing environment. You will own the customer...Full timeRelocation package
Arcadia
New York, NY4 days ago - ...Job Title: Customer Service & Dispatch Coordinator (HVAC & Trades) Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the Role: We are seeking... ...closely with customer service, dispatch, and field teams to ensure seamless service delivery. Support...Full timeRemote work
Pavago
New York, NY3 days ago $75k - $85k
...Customer Experience Lead — Craighill (Brooklyn, NY) Compensation: $75,000–$85,000 | Full-Time | On-Site Role Overview As Craighill’s Customer Experience Lead , you ’ll own the moments... ...our Operations, Design, and Marketing teams in Brooklyn, where the things you notice can...Full timeCraighill
New York, NY4 days ago$17 - $18 per hour
...Customer Service Team Leader, Garment District New York, New York Chef-In-Training Restaurant Team... ...in the kitchen for extended periods of time. These physical requirements may be accomplished... ...off Flexible scheduling: part time and full time hours Complimentary DIG lunch...Full timePart timeLocal areaFlexible hoursDIG INN Chefs-In-Training
New York, NY1 day ago$110k - $180k
...Healthcare AI Deployment & Customer Expansion Lead Company: HireNow Staffing (... ...lead a small U.S. operations team. Success will be measured heavily... ...into production. Drive time-to-go-live while maintaining... ...annually Employment Type: Full-Time | Direct Placement...Full timeContract workVisa sponsorshipHireNow Staffing
New York, NY3 days ago- ...Join to apply for the Customer Success Team Lead role at Aidoc . The Customer Success Team Leader... ...aiOS™ platform integrates real‑time intelligence into provider workflows,... ...vision benefits. ~ Stock options for all full‑time employees. ~20 days of paid vacation...Full timeTemporary workRemote workWorldwide
Aidoc
New York, NY1 day ago $28 per hour
...looking for a high-energy, customer focused, and dedicated... ...to join our team! Our ideal candidate is... ...answering questions in a timely and accurate way. Performance... ...Qualifications Extensive Customer Service Background: We are... ...the benefits of a full-time remote position...Full timeHourly payImmediate startRemote workMonday to FridayFlexible hoursAfternoon shiftGrabJobs
New York, NY4 days ago$45k - $55k
...expert guidance to custom equipment, system design... ...equipment and service order administration... ...and Commercial Team receive a consistent... ...sale (inbound service leads) and post-sale (... ...follow-up to ensure timely, end-to-end resolution... ...This is an hourly, full-time position,...Full timeHourly payWork at officeRemote workMonday to Friday2 days per week3 days per weekGrabJobs
New York, NY4 days ago$50k - $60k
...more about our programs and our team, visit What We’re Looking For We’re looking for a Customer Success & Enrollment... ...has a background in customer service (phones, emails), program registration... ...communication channels. This is a full-time OT non-exempt role based in...Full timeSummer workWork at officeRemote workMonday to FridayShift workAfternoon shiftKids in the Game
New York, NY9 days ago$160k - $185k
...Job Title: Customer Strategy Lead - Insight & Strategy Location: New York City... ...working options and time off to competitive pay, benefits... ...identities and ideas to join our team. You’ll work with people who... ...Strategy Lead - Trust Services Reports to: Senior Director,...Full timeWork at officeFlexible hours3 days per weekMoneyLion
New York, NY9 days ago$65k - $80k
...CentralReach is a leading provider of autism and... ...expertise, and world‑class customer satisfaction. As a... ...located in MST/PST time zones to accommodate... ...‑functionally with teams such as Professional Services, Product, and... ...parental leave to our full‑time employees. Our...Full timeRemote workShift workCentralReach
New York, NY2 days ago$18 - $22 per hour
...What you´ll do Process and manage customer and internal shipments in WMS, including... ...centers, carriers, and internal teams to ensure on-time, accurate delivery. Monitor inventory... ...and performance. Support customer service, continuous improvement initiatives, training...Full timeHourly payWork at officeLocal areaShift workDay shiftHenkel
New York, NYa month ago- Rose International, Inc. is seeking a full-time Customer Service Coordinator to support employees remotely during second shift. The role will manage... ...inquiries and benefit changes. You will work with internal teams to resolve issues, log tickets daily, and maintain clear...Full timeRemote jobAfternoon shift
- cinter in New York is seeking a proactive Customer Service and Quality Assurance Coordinator to own key responsibilities reporting to senior... ...and partners. The role is on-site in Long Island City, NY, full-time, with duties spanning client/supplier liaison, claims...Full time
- Spring Health is seeking a Strategic Customer Success Account Manager to lead relationships with the company’s largest customers, align Spring’s solutions... ...goals, and drive engagement and revenue. This remote, full-time role reports to the Director of Strategic Customer...Full timeRemote job
$20 - $23 per hour
...Customer Support Coordinator Company Overview HireFrontier is a full-service staffing and recruitment firm that partners with growing... ...reliable, efficient, and scalable teams while ensuring candidates are... ...Employment Type: Full Time, On Site Compensation: $20....Full timeHourly payFlexible hoursShift workHire Frontier
New York, NY24 days ago- ...provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be... ...Excellent written and verbal communication skills Strong organizational skills with a proactive, customer-focused mindset....Full timeRemote job
Zuzick Organization of Globe Life
New York, NY1 day ago $18 - $28 per hour
...United States Contract type Full-time Customer Experience Coordinator As a Customer... ...yourself the store's lead ambassador of the brand and point... ...and provide exemplary service to maximize sales, promote the... ...partnership with their management team, with the specific focus of...Full timeHourly payContract work$130k - $170k
We are seeking a Customer Success Lead with 6+ years of experience to lead a small team of CSMs and manage the post‑sale lifecycle... ...positions. Background in B2B service with experience in a highly regulated... ...base salary range for this full‑time position is $130,000 - $170,00...Full timeWork at officeWork from home$300 per month
...operate for hours at a time, performing end-to-... ...Mital, Applied AI Lead, OpenAI About the... ...country. As our customer base grows, so does... ...and leading the CS team. You'll write the CS... ...SaaS or professional services platform... ...Slack message, seeking full‑time in‑office in NYC...Full timeWork at office$98.5k - $233.25k
# Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)Chicago... ...accelerate customer time-to-value.## Your... ...Google Cloud, Capgemini teams, and delivery and... ...package to all regular, full-time employees.** In... ...delivers end-to-end services and solutions...Full timePermanent employmentLocal area- ...accounts to the apps and services they want to use.... ...and Amsterdam. The Customer Operations team sits at the center of... ...director level role — leading a team across product... ...enablement across the full customer lifecycle... ...subject to change at any time, consistent with the...Full timeWork experience placementLocal area
Plaid
New York, NY6 days ago $20 - $25 per hour
...Job Details Job Title: Customer Service and Quality Assurance Coordinator Working Location: Long... ...Style: On-site Employment Type: Full-time, Non-exempt Salary: DOE (approximately... ...Support: Collaborate with the operations team to inspect and review incoming goods, ensuring...Full timeWork at officeOverseasFlexible hoursCinter LLC
New York, NY1 day ago$70k
...Accountable for the DSR team's achievement of bi... ...of the Company’s services and pricing... ...as well as going on customer appointments. Meet... ...organizational and time management skills are... ...above are for regular full-time position... ...Astound: Astound is a leading provider of...Full timeLocal areaFlexible hoursAfternoon shiftAstound Broadband
New York, NY2 days ago$80.28k - $105.52k
...partnerships with leading providers and federal... ..., and motivating a team of direct sales... ...targets, expand the customer base, and ensure exceptional customer service. The ideal candidate... ...organizational and time management abilities... ...What we Offer: Full-time schedule with...Full timeWeekly payWork at officeLocal areaWork from homeFlexible hoursAfternoon shiftGotham Outsourcing, Inc.
New York, NYa month ago$165k - $185k
...operation across a growing set of service lines, the customer side of our operation is... ...The Customer Operations Lead owns the customer... ...entire Ops org. This role is full-time. We're looking for someone... ...own a persona, not a single team's tools. Most ops hires inherit...Full timePrivate practiceWork at office3 days per weekJoyful Health
New York, NY2 days ago$140k - $160k
...grow our Revenue Recovery service line, our post-sales... ...and reporting - that make customer ops actually run. The Customer Ops Lead builds and owns the automation... ...ops org. This role is full-time. We're looking for... ...quickly the rest of the team can move. AI and automation...Full timePrivate practiceLive inWork at office3 days per weekJoyful Health
New York, NY5 days ago$17 - $19 per hour
Wholesale Customer Service & Logistics Coordinator (Temp) Join to apply for the Wholesale... ...liaison between the Wholesale team and its clients, managing the full lifecycle of orders and shipments... ...service. This is a six (6) month full-time, non-exempt temporary position,...Full timeHourly payTemporary workPart timeWork experience placementSeasonal workWork at office- ...marketing training company is seeking a Training and Customer Service Coordinator for a fully remote, full-time role. In this position, you will handle customer... ...are preferred. If you want to help a high-performing team and work from home, this opportunity is an...Full timeRemote jobWork from home
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Team Lead - Full Time. Be the first to apply!
Related searches
- customer experience team leader New York, NY
- customer success lead New York, NY
- customer service team manager New York, NY
- customer success coordinator New York, NY
- customer success team lead New York, NY
- customer service team lead New York, NY
- customer experience lead New York, NY
- customer service coordinator New York, NY
- airline customer New York, NY
- customer engineer New York, NY