Quick Lane Service Advisor

Red River Ford Durant is seeking an energetic and customer-oriented Quick Lane Service Advisor to join our service team. This role is essential to ensuring a seamless and positive service experience by accurately capturing customer concerns, coordinating with technicians, and keeping customers updated throughout the repair process.

Benefits:

• Health, Medical, and Dental Coverage
• 401(k) Plan
• Paid Time Off and Vacation
• Career Growth Opportunities
• Employee discounts on Vehicles, Service, and Parts
• Long-Term Job Security

Responsibilities:

• Welcome customers promptly and identify their service needs
• Prepare detailed and accurate service orders and estimates
• Communicate with technicians to ensure timely and efficient repairs
• Provide regular updates to customers about their vehicle status
• Maintain an organized, clean, and professional service area
• Address customer questions and resolve concerns quickly
• Recommend additional services or products to improve customer satisfaction

Qualifications:

• High School Diploma or Equivalent
• Dealership experience preferred
• Solid understanding of automotive systems and ability to identify issues quickly
• Strong customer service mindset with excellent communication skills
• Basic computer proficiency and eagerness to learn new systems
• Ability to understand and follow new repair and service procedures
• Capable of lifting up to 50 pounds and standing for extended periods
• Comfortable working in a fast-paced environment

Equal Opportunity Employer

Red River Ford Durant is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by federal, state, or local laws.