Engagement Specialist

Job Description: Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. What You Need to Know (Job Overview): This position is not eligible for relocation assistance. The Candidate may reside in either Las Cruces , NM or Albuquerque , NM. Key Responsibilities: Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete. May serve as a facilitator for volunteer training. Provide guidance on volunteer programs, tools, and resources. Provide support and direction to volunteer on boarders, trainers, and supervisors. Contribute input and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction. Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy by interacting directly with volunteers. Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions. Participate in the development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Assist in identifying and managing community partnerships. Minimum Qualifications: Education: Bachelor's degree preferred. Experience: Minimum of 3 years of related experience. Management Experience: N/A. Skills & Abilities: Ability to work on a team. Event planning. Excellent oral and written communication skills. Strong interpersonal, customer and presentation skills. Excellent organizational skills, the ability to create systems and processes, attention to detail, and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer service skills, database management, and the ability to effectively implement programs is preferred. Knowledge of volunteer programs and policies preferred. Travel: Ability to travel to field offices and events within the community and AZ/NM region. * Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted). What Will Give You the Competitive Edge (Preferred Qualifications): Community engagement experience. Event planning experience. Data collection experience. Volunteer management experience. Must be tech savvy. Outgoing personality. Creative thinker. Must be a team player. Collaborative. Must be flexible. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. The American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. #J-18808-Ljbffr