Service Support Coordinator

We are seeking a motivated organized and customer focused Service Support Coordinator to assist clients with travel research reservations and trip-related support.

This role is ideal for someone who enjoys helping people has strong communication skills is comfortable working online and is interested in the travel and hospitality industry.

Key Responsibilities

• Assist clients with travel inquiries and reservation requests
• Research hotels resorts cruises vacation packages and other travel options
• Provide clients with accurate information regarding availability amenities policies and travel requirements
• Coordinate reservation details and maintain accurate client records
• Communicate with travel suppliers and hospitality partners as needed
• Follow up with clients before and after reservations
• Assist with itinerary details and general customer support
• Participate in training and professional development
• Maintain professional and timely communication with clients
• Use online reservation communication and customer-management tools

Qualifications

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Basic computer and internet skills
• Comfortable learning new online platforms and systems
• Strong organization and attention to detail
• Ability to manage multiple client requests and follow-up activities
• Self-motivated and able to work independently
• Reliable internet access and computer
• Previous experience in customer service hospitality sales reservations or travel is helpful but not required

What We Offer

• Remote work environment
• Flexible scheduling
• Travel industry education and ongoing training
• Access to professional reservation and supplier resources
• Mentorship and team support
• Opportunities to develop skills in travel planning customer service marketing and business development
• Access to a growing network of travel and hospitality professionals

About the Role

The Service. SupportCoordinator serves as a point of contact for travelers throughout the planning and reservation process. The focus is on delivering responsive service researching appropriate travel options coordinating reservation details and helping create a smooth client experience from initial inquiry through travel.

Candidates should be professional dependable comfortable communicating with clients and willing to continuously learn about destinations suppliers and travel products.