Experienced Service Manager

Are you a proven service leader with import brand experience and a drive for results? We’re looking for you. Bay Ridge Auto Group is seeking a highly experienced Service Manager to lead one of our fixed ops departments. This is not an entry-level leadership role—we’re looking for someone who’s run a successful service department, understands the flow of a high-volume shop, and knows how to motivate a team to deliver both profitability and an exceptional customer experience. What We’re Looking For: Proven track record as a Service Manager with at least 3–5 years of leadership experience. Background must include Honda, Toyota, or Mazda (OEM experience required). Reynolds & Reynolds experience is mandatory—no exceptions. Deep knowledge of KPIs: effective labor rate, hours per RO, gross profit, CSI, etc. Ability to manage advisor performance, technician workflow, and customer satisfaction simultaneously. Clear communication, structured processes, and a proactive leadership style. Key Responsibilities: Oversee daily operations of a busy fixed ops department. Manage a team of service advisors, dispatchers, technicians, and support staff. Drive profitability while ensuring high CSI and consistent service retention. Monitor, report, and improve key performance metrics.Ensure full compliance with OEM standards and internal processes. Hire, train, and develop service team members for long-term growth. Partner with Parts and Sales departments to support a cohesive dealership operation. Why Bay Ridge Auto Group? Family-owned and operated group with multiple high-performing locations. Supportive executive leadership and forward-thinking culture. Volume-driven stores with strong customer bases and brand loyalty. Real opportunity to take ownership of a department and lead it to the next level. Compensation & Benefits: Highly competitive base salary + monthly performance bonuses. Full medical, dental, and vision coverage. 401(k) with company match. Paid vacation and personal days. Union benefits (where applicable). Growth potential within a large and growing group. If you’re ready to lead from the front and make a lasting impact, we want to hear from you. Apply today with your resume and a brief summary of your Honda, Toyota, or Mazda service leadership experience. #J-18808-Ljbffr