Customer Service Representative
$20 - $22 per hourAerotek
Customer Service Representative
The Customer Service Representative interacts with customers to address their concerns, answer questions, and assist them with their needs. This role involves close collaboration with various departments to resolve issues efficiently.
Responsibilities
- Provide assistance via e-mail and phone to customers and sales representatives regarding products, orders, and other information.
- Enter orders received by phone or email on a daily basis.
- Acknowledge orders as received by customers.
- Match the person of ladings with orders after shipment daily.
- Maintain a daily report with KPIs that is issued to the management team for review.
- Create account adjustments and process returns requested by customers, and submit them to accounting as needed.
- Assist with any freight claims provided by customers and/or carrier partners.
- Maintain a positive, professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
Essential Skills
- Customer service experience
- Proficiency in data entry
- Proficiency in Microsoft Office
- Experience in manufacturing
- Customer support skills
Additional Skills & Qualifications
- Experience with reporting and handling emails
Why Work Here?
Join a great and well-established company that values its employees, offering a supportive and dynamic work environment.
Work Environment
This position is based in an office setting with working hours from 8 AM to 5 PM, Monday through Friday.
Job Type & Location
This is a Contract to Hire position based out of Athens, TN.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Athens, TN.
Application Deadline
This position is anticipated to close on Jun 3, 2026.
Vacancy posted 4 days ago
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