IT Support Specialist III

IT Support Specialist III

Amperesand is looking for an IT Support Specialist III to join our IT team in at our bay area locations. This is an onsite position covering the full range of general helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues. You will be the first point of contact for technical support requests and will play a key role in keeping our staff productive and our systems running smoothly.

What You'll Do

• Serve as the primary point of contact for incoming helpdesk tickets, and walk-up requests
• Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows and macOS operating systems
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Assist with user account management in Entra ID, including password resets, group membership, and access requests
• Set up and configure new employee workstations, including imaging, software installation, and account provisioning
• Manage device enrollment and compliance through Intune and jamf
• Support conference room technology, video conferencing equipment, and general office IT needs
• Diagnose and escalate network connectivity issues involving switches, wireless access points, and VPN access
• Track, prioritize, and document all support requests in the ticketing system through to resolution
• Maintain accurate records of hardware inventory, software licenses, and asset assignments
• Assist with onboarding and offboarding tasks for employees, including equipment setup and account deactivation
• Follow established procedures for data security and confidentiality
• Identify recurring issues and recommend improvements to reduce future support volume
• Provide friendly, clear, and patient communication to staff of all technical skill levels

What You'll Bring

• 3+ years of experience in a helpdesk, desktop support, or similar IT support role
• Working knowledge of Windows and macOS environments
• Familiarity with Microsoft 365 administration and Entra ID user management
• Basic understanding of networking concepts such as DHCP, DNS, and Wi Fi troubleshooting
• Experience with ticketing systems such as Jira Service Management is a plus
• Strong problem-solving skills and attention to detail
• Excellent communication skills and a customer focused approach
• Ability to lift and move IT equipment as needed
• Ability to travel and work onsite between our Sunnyvale and San Francisco locations five days per week

Nice to Haves

• Associate degree or certification in Information Technology, such as CompTIA A+ or Network+
• Experience supporting Intune managed devices
• Exposure to Meraki networking equipment
• Prior experience in a growing or fast paced company environment

SF Pay Range $100,000 —$120,000 USD

Please note: This role requires working on-site 5 days a week. We do not offer hybrid or remote options.

While this role is listed for the location above, we may consider candidates in other locations on a case-by-case basis.

Onsite Collaboration Rationale: Given the highly collaborative and cross-functional nature of hardware, embedded systems, and product development, in-person partnership across engineering and product teams is critical to enabling rapid execution, technical alignment, and successful development outcomes.

Why Join Amperesand

• Work on next-generation power infrastructure systems
• High ownership and visibility
• Cross-functional collaboration
• Opportunity to shape future products and infrastructure
• Fast-moving startup environment

Pay Disclosure & Benefits

Compensation will be determined based on experience, location, and other factors permitted by law.

The benefits outlined below apply exclusively to employees located in the United States:

• Competitive Salary + Incentive Stock Options
• Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• 401k retirement savings plan through Empower
• Employees receive paid time off (PTO), paid sick days, and paid company holidays
• Commuter Benefits
• 100% paid maternal leave (12 weeks) and paternal leave (6 weeks)

The benefits outlined below apply to employees located in Singapore:

• Competitive Salary + Incentive Stock Options
• Group medical, hospitalisation and surgical insurance, outpatient or GP coverage, group term life, dental and personal accident insurance
• Employer and employee Central Provident Fund contributions in accordance with the CPF Act (for Singapore Citizens and Permanent Residents)
• Annual leave, paid sick leave, hospitalisation leave, and all Singapore public holidays, in line with or exceeding the Employment Act
• Commuter Benefits
• Government-paid maternity, paternity, shared parental, and childcare leave in accordance with prevailing Singapore statutory entitlements

Additional benefits may be available depending on the role and employment type. Benefits are subject to the terms of applicable company policies and plans.

Candidate Confidentiality & Information Protection

As part of our commitment to protecting confidential and proprietary information, candidates should not disclose or provide Amperesand with any confidential, proprietary, or trade secret information belonging to a current or former employer or any other third party during the application or interview process.

Please do not submit or present employer-owned source code, schematics, designs, technical documentation, internal presentations, customer information, prototypes, or other confidential materials. Candidates should discuss their experience and accomplishments at an appropriate level and use only information and materials they are authorized to share.

Equal Employment Opportunity

Amperesand is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Amperesand is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.