Principal Field Service Engineer
Johnson & Johnson
Principal Field Service Engineer supporting cardiovascular medical device installation, service, and repair across multiple U.S. territories. Manages customer technical support, preventative maintenance programs, and emergency service requests while mentoring field service team members and driving customer satisfaction improvements.
Responsibilities
- Provide remote and on-site technical support for product installation, operation, repair, and upgrades
- Develop and implement preventative maintenance programs while maintaining service records
- Respond to customer emergency service requests, troubleshoot issues, and implement corrective actions
- Mentor and coach assigned field service team members with regular feedback and performance reviews
- Drive customer satisfaction improvements through data analysis and corrective action implementation
Requirements
- Experience with medical device installation, service, and troubleshooting
- Strong customer communication and technical support skills
- Ability to manage schedules and coordinate field service activities across assigned territory
- Knowledge of preventative maintenance program development and implementation
- Experience with service management systems and documentation procedures
- Mentoring and coaching capability for field service team members
- Willingness to travel and work field-based across assigned region
Vacancy posted 20 days ago
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