Field Service Engineering Tech

Rapidly Growing Life Sciences Technology Company

Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.

We are looking for a highly motivated Field Service Engineer II , currently located in Phoenix, Arizona, to join our team!

Provide on-site service to customers primarily in the Phoenix, Arizona area ; including repair and installation of company instrumentation, operation of instruments when needed and managing lab inventories

Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers

Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases

Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product

Exceed customer expectations of service, support, and the product under development

Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations

BS in scientific or engineeringfield

2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry

Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting

Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)

Talented at building prototypes from preliminary drawings and schematics

Ability to travel domestically and internationally, up to 20% of the time. This role pays between $37 and $42 per hour, if performed in Arizona, and your actual base pay will depend on your skills, qualifications, experience, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity or benefits. medical, dental, vision, life, and disability insurance

401(k) retirement plan

flexible spending & health savings account

paid holidays

employee assistance program

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws. See also Ultima Genomics’ EEO Policy and Know Your Rights . If you have a disability or special need that requires accommodation, please let us know by contacting View email address on click.appcast.io government reporting purposes, we ask candidates to respond to the below self-identification survey.As set forth in Ultima Genomics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. Your answer is confidential. If you want to learn more about the law or this form, visit the U.Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

How do you know if you have a disability?

Disabilities include, but are not limited to:

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS

Diabetes

Epilepsy or other seizure disorder

Intellectual or developmental disability

Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD

Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports

Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities