MEDICAL ASSISTANT

Medical Assistant

This is an entry-level administrative position working in a fast paced, high volume outpatient clinical setting. MA's are responsible for dealing directly with the public, answering questions over the phone, and entering demographic & medical data into a computer database. Strong communication skills are required, as this position is required to provide program information, answer client questions, and explain policies. This position may also be required to schedule/reschedule appointments, and file client records. Applicant should be detail-oriented and be able to multi-task.

Your Specific Responsibilities:

• Accurately and within established timeframes registers, client demographic, contact and financial information into the electronic health record (EHR).
• Verifies and updates demographic, contact and financial information at each visit to ensure accuracy.
• Verifies appointments and checks clients into EHR, retrieves, files and assembles medical records as necessary, knowledge of service collection and use of service collection tools/documentation.
• Knowledge of financial and billing procedures from all sources (Medicaid, Medicare, managed care plans, Ryan White, etc.); including duties associated with the clinic cashiering position.
• When assigned to clinical duties (including specialized clinics): Updates EHR as necessary and prepares clients to be sign by provider. Takes vital signs, height and weight and documents adherence questions and updates EHR accordingly. Informs providers of any known abnormal lab or diagnostic results and informs provider when patients are ready to be seen. Prepares and maintains exam rooms and ensures appropriate supplies I equipment items are available to ensure clinical service delivery can be provided. Cleans and/or sterilizes equipment, maintains inventory of supplies, rotates stock, and monitors expiration dates. High level of expertise related to inputting, processing and retrieving lab orders, results. This also includes expertise in preparing lab orders for patients who receive lab services at designated patient service centers. Knowledge of medical insurances and contracted labs associated with medical insurance.
• Common duties and expectations for all assigned SCC medical assistants: Arrives on time and ready at workstation at assigned time. Informs supervisors of changes in schedule. Actively monitors client waiting rooms, exam rooms and clinic flow and updates appropriate staff I clinic managers as necessary. Assists in client related phone calls that include but not limited to appointment reminders, and reminders to bring in missing documentation. Assists in assembling clinic records and condom bags as necessary

Required Knowledge, Skills, and Abilities:

• Ability to establish and maintain effective working relationships with others.
• Understanding written sentences and paragraphs in work related documents.
• Knowing how to find information and identifying essential information.
• Using logic and analysis to identify the strengths and weaknesses of different approaches.
• Communicating effectively with others in writing as indicated by the needs of the audience (orally and written).
• Adjusting actions in relation to others' actions.
• Knowledge of Health Management System.
• Knowledge and skills in basic phlebotomy.
• Ability to use Microsoft 365 applications (Outlook, Excel, Word, PowerPoint, MS Teams).
• Knowledge of OSHA and Safety requirements associated with a lab.
• Skills handling bio-hazardous waste procedures.
• Skills in the use of universal precautions when working in a laboratory setting and/or with other potentially infectious materials (OPIM)

Qualifications:

• Minimum: 1 year of customer service experience 1 year of experience in data entry
• Preferred: Bilingual English/Spanish Medical Assistant certification

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click ); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit . For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com)