Endpoint Technology Support Technician

Posting Details

Posting Summary


Working Title
Endpoint Technology Support Technician


Role Title
Info Technology Specialist II


Role Code
39112-SW


FLSA
Nonexempt


Pay Band
05


Position Number
293W0187, 293W0198, 293W0227


Agency
Virginia Peninsula Community College


Division
Virginia Peninsula Community College (Div)


Work Location
Hampton - 650


Hiring Range
$28.50-$30.50


Emergency/Essential Personnel
Yes


EEO Category
3-Technicians


Full Time or Part Time
Part Time


Does this position have telework options? -Telework options are subject to change based on business needs-
Yes


Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule


M-F, 8 AM - 7 PM; Hours may vary

Sensitive Position
No


Job Description

Virginia Peninsula Community College changes lives, empowers students to succeed, and enhances the social and economic vitality of the region through high quality education and workforce training, excellent service, and innovative partnerships.

Assist with the day-to-day operations of Virginia Peninsula Community College's technology infrastructure and services and provide direct technology assistance to customers and information technology staff in the event of operational problems or questions relating to the use of desktop computer systems, any supported software applications/packages, and all related IT services. Responsible for troubleshooting, problem-solving, and maintaining desktop/laptop systems. Serves as the primary level one contact for all IT requests and related help desk services. Provide remote support to offsite and mobile users. Provide project management support and assist in the creation and delivery of strategic communications. Maintain customer-facing websites, social media pages, and training resources. Assist with training and development initiatives within Information Technology and all campus locations. Partner with campus departments to identify and respond to end-user needs. Collaborate with Information Technology staff to troubleshoot and deliver solutions to campus end-users. Provide administrative support for the campus ticketing system and provide reports to leadership. This position is responsible for client support at multiple locations, including the VPCC Hampton Campus, the Historic Triangle Campus, the Shared Services Center, and the remote workforce. This position is expected to be capable of working on a hybrid-remote basis, planning time appropriately. As dictated by present circumstances, the employee will attend all required meetings as necessary, either in person or from remote locations. The employee will be generally | available during normal work hours but will be fully prepared to routinely work as needed outside of those hours to maintain the 24X7 service required by VPCC and VCCS.

*This position is designated as a Campus Security Authority. All employees are responsible employees and mandatory reporters.

Special Assignments


May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications


Valid driver's license, High School diploma or GED. Considerable experience with hybrid learning and work environments and the technology infrastructure necessary to support end-users. Working experience in system administration and help desk support. Experience with high-volume help desk environments. The ability to work a flexible schedule which may include remote, nights, and/or weekends. Provide own transportation to travel between campus locations.


Knowledge:
Comprehensive knowledge of:

• Audiovisual systems and support, including event support.
• Microsoft products and services to include Teams Voice.
• Desktop and endpoint technologies.

Working knowledge of:

• Network and telecommunication skills.
• Wireless endpoint configuration and troubleshooting.
• Information technology governance principles and guidelines to support decision making.
• Technology support best practices, development of training materials.

Skills: •

• Detailed oriented.
• Demonstrated experience providing excellent customer support.
• Strong interpersonal skills.

Ability to: •

• Analyze and repair microcomputers, laptops, and peripheral equipment.
• Train faculty and staff customers in hardware and software use and end-user training.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions.
• Work independently and collaboratively as part of a team.
• Demonstrated ability to prioritize multiple tasks efficiently, to be flexible, work cooperatively with others to resolve problems and complete complex projects to meet established deadlines.
• Communicate effectively orally and in writing with technical and non-technical personnel and provide quality customer services.
• Assess training needs related to the application of technology.
• Perform effectively in a fast-paced environment with constantly changing priorities.
• Delegate tasks to others and oversee timely completion.
• Communicate timely task, project, and support ticket status to the manager.
• Ability to work with and support a diverse population of students, faculty, staff, and community members.

Additional Considerations

• Knowledge of VCCS and Virginia's security standards, policies, and procedures.
• Experience working in fast-paced, team-oriented environments, specifically in higher education across multiple locations and campuses.
• Previous Tier I experience.

Operation of a State Vehicle
Yes


Supervises Employees
No


Required Travel


Minimal

Posting Detail Information


Posting Number
WGE_3160P


Recruitment Type
General Public - G


Number of Vacancies
3


Position End Date (if temporary)

Job Open Date
05/04/2026


Job Close Date
06/02/2026


Open Until Filled

Agency Website
vpcc.edu


Contact Name
Human Resources


Email

Phone Number

Special Instructions to Applicants


In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io

Additional Information

Background Check Statement Disclaimer


The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:

EEO Statement


The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement


The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement


VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting