Digital Engagement Acquisition Specialist

Digital Engagement Acquisition Specialist

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada’s pioneering spirit. As a full-service bank, we offer a complete range of consumer , private , and business banking services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank’s Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect—we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that it matters WHO you work with.

We are now accepting applications for a Digital Engagement Acquisition Specialist to join our Client Acquisition team. Employees in this role will support client acquisition for one of our affiliate banks, Vectra bank. Position is 5 days per week in-office (Monday - Friday) and is located at Nevada State Bank corporate office in Las Vegas, NV .

Essential Functions:

• Provides real time support to prospects and customers who engage with the bank through online channels.
• Responsible for engaging and supporting online visitors through real-time chat by providing timely assistance, answering questions, and guiding users through their digital banking experience.
• Uncover client needs by asking thoughtful, clarifying questions to identify financial goals and pain points.
• Educate prospects and clients on the bank's products, features, and digital tools to ensure a clear understanding of available solutions.
• Recommend appropriate next steps such as connecting with a banker, scheduling appointments, or accessing additional resources.
• Assist users who begin but do not complete applications to support conversion of abandoned applications.
• Maintain a consistent, customer-centric tone that enhances the digital experience and reinforces the bank's online service reputation.
• Capture and route qualified opportunities to branch and business banking partners.

Qualifications:

• 1+ years experience in inside sales, branch banking, and services, customer service or other directly related experience. A combination of education and experience may meet job requirements.
• Working knowledge of sales, customer service, retention skills and banking products and services.
• Must have good customer service, problem resolution and communication skills, both verbal and written.
• Ability to use a variety of computer software.
• Ability to cross sell bank products.
• Requires initiative and ability to recognize opportunities.
• High School diploma or equivalent.
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Pay range (depending on experience): $24 - $26/hour

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at View email address on click.appcast.io or View phone number on click.appcast.io. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

Nevada State Bank a division of Zions Bancorporation, N.A. Member FDIC