Manager, Patient Access & Pre-Access

Responsibilities

• Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner.
• Handles and solves problems related to area of assignment.
• Maintains a working knowledge of functions in area of responsibility.
• Works in conjunction with patient access manager to develop and coach staff, creating optimal performance.
• Conducts and oversees orientation and training of all Patient Access staff.
• Performs Revenue Cycle tasks necessary to ensure compliance and excellent customer service.
• Assists Patient Access Manager with day-to-day operations.
• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training for staff.
• Monitors daily productivity and communicates with staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
• Ensures that department coordinates schedules in accordance with organizational policies.
• Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring.
• Assigns goals and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary.
• Conducts staff training, education, and development.

Requirements

• 1 to 3 Years
• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• 2 Year/Associate degree or 4 year/Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI