Inside Sales Representative

Inside Sales Representative

As an Inside Sales Representative (ISR), you will be an important part of our sales and customer support team. Your role will include generating sales, building, and maintaining customer relationships. While providing service to customers and our Outside Sales team, and coordinating departments within Shepherd Controls and FCG sister brands.

Responsibilities

• Generate sales by proactively contacting customers, upselling, following up on quotes and orders, responding to inquiries, and providing solutions
• Build customer relationships by timely following up on inquiries, periodically contacting customers to provide services and support, and by asking how we can help all in a professional manner
• Being a team player by supporting others when out, having collaborative discussions, and helping with technical support and ideas
• To have or gain knowledge on all product lines and areas of support by participating in product training, portal training, research, and keeping up to date with new products, specials, and incentive programs
• To prepare and process quotes. To understand, track, and provide feedback on wins/losses of quotes
• To prepare and process orders. To follow up on order status, delivery dates, order changes, and customer satisfaction.
• To prepare and follow up on RMAs
• To provide customers with invoices upon request
• Follow up on quotes, orders, expediting, and RMAs of any team member when required
• Collaborate with vendors and represent the company with professionalism
• Actively participate in company meetings and training courses
• Create, Follow-up, and Modify Leads
• Properly record all relevant information into P21, Salesforce, and quote tool.
• Diligently work to meet individual, team, and company bookings, margins, and revenue goals. Also, to actively participate in incentive programs and product line promotions.
• Use all required tools, such as but not limited to Salesforce, P21, Quote tool, and Cross Sales tool
• To work with other departments within the company for assistance with customer service needs (billing, tracking, engineering, etc.)
• Adhere to processes and policies of the team and company
• Work with outside sales to provide customer support and service
• Be adaptable to new responsibilities assigned by management

Skills and Qualities

• Exceptional communication skills, verbal and written
• Understanding of the importance of following through with work
• Able to be a team member and willing to help others
• Inside sales and/or customer support experience
• Able to multitask, keep organized, and work with several platforms
• Ability to quickly learn product information
• Salesforce experience preferred
• Bilingual a plus
• Detail-oriented with excellent problem-solving skills
• Experience and record of meeting or exceeding sales goals

Shepherd Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.