Intake Specialist II

Description

DATE PREPARED: 09/2026

POSITION TITLE:IntakeSpecialist II(Bilingual)

PROGRAM: HSN

CLIENT SERVICES POSITION

FULL TIME - 40 hours/week

LOCATION(S): Gateway @ Providence

ENTRY WAGE:$24.00 - 26.00/hr

NONEXEMPT

At Impact NW we are a nonprofit with a mission to prevent homelessness because we believe in the fundamental right to: beautiful life stability and peace. More importantly it also means a life filled with opportunity and community support especially for Indigenous Black Brown Melanated Immigrant and Asian people.
What we seek is for you to share your skill sets - especially if you:

*Put people first
*See the beauty in people
*Promote peace
*Find a way

We believe that with our mission and values as our north star we can move toward our vision of a future where housing is a human right. If this resonates with you wed love to have your purpose and passion on our team at Impact NW.

BENEFITS SUMMARY:
At Impact NW we care deeply about the well-being of our team and strive to support a healthy balance
between work and life. Our comprehensive benefits package includes:

• Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself.
• Employer-paid health insurance for employees plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out-of-pocket medical expenses.
• Long-Term Disability Insurance fully paid by Impact NW.
• Employee Assistance Program (EAP) offering free and confidential support for mental health finances and more.
• 401(k) Retirement Plan with an employer matching contribution to help you plan for the future.
• A positive inclusive and mission-driven work culture where every team member is valued and supported.

We believe that taking care of our people helps us take care of our community.

JOB SUMMARY:

We are currently looking for 1 Intake Specialist II (full-time) who is bilingual (Slavic language preferred) to provide clinic-based community resource services at health centers in one of the Portland locations. Specific responsibilities include conducting brief client assessments action planning and individualized service referrals. Specific duties include: work with clinic staff to conduct program outreach engage with participants to build rapport evaluate participant needs create individual action plans based on participants goals and objectives provide referrals including a warm handoff to community agencies and follow-up with participants to ensure needs are met.

JOB RESPONSIBILITIES

• Utilize person-centered and trauma-informed assessment to identify and prioritize participant needs.
• Support and encourage participants self-advocacy.
• Maintain compliance with all HIPAA standards.
• Coordinate and/or assist with transportation planning as needed.
• Collaborate with community partners to connect participants with food resources energy assistance housing assistance medical/medication assistance life skills classes recovery resources and other resources as needed.
• Maintain an up-to-date working knowledge of medical insurance benefits and assist participants with insurance application processes.
• Bridge community cultural linguistic education and other barriers to encourage participant engagement with community services.
• Develop and maintain working relationships with health providers nurse case managers and others to maintain effective outreach strategies and support participant access to the Resource Access Center Program.
• Complete accurate legible and timely documentation of services delivered in accordance with client information standards and systems including the CRDdatabase.
• Meet client service standards set forth by Program Director and/or Program Supervisor regarding quantity type and quality of services to be delivered to clients.
• Comply with expectations and guidelines set forth by health clinic.
• Provide leadership and facilitation in a variety of meeting settings.
• Participate in agency and mandatory trainings.
• Perform other duties as assigned.
• Possess a valid drivers license a good driving record and provide own dependable transportation to drive on behalf of agency.

SUPERVISION:
Reports to: Program Manager

REQUIREMENTS AND QUALIFICATIONS:

• Minimum of two years of work volunteering in social work or related field or lived experience.

• One year of experience in working with families and individuals experiencing poverty and/or homelessness or having long term mental health addiction/recovery and/or other long-term disabilities.

• Sensitivity and ability to relate to people from diverse lifestyles socioeconomic levels and cultures with the abilityto provide culturally responsive services.

• Demonstrated ability to effectively work within a strength-based trauma-informed and person-centered support service delivery model.

• Ability to relate to communities of color as well as with Impact NWs diverse community of staff and volunteers.

• Confidence and resourcefulness in crisis situations and sensitivity to clients in vulnerable circumstances.

• Ability to both - work independently and be self-motivated as well as willingness to work as a team member and support Impact NWs mission.

• Ability to communicate effectively in target foreign language.

• Possession of consistent professional boundaries good organizational skills and ability to prioritize multiple and varied tasks.

• Ability to communicate effectively both orally and in writing. Working knowledge of Microsoft Office.

• Bilingual (Slavic language preferred)

• Possession of valid Driver License and up-to-date Vehicle Insurance Coverage.

• Ability to efficiently travel/drive within the agencys service areas.

JOB CONDITIONS:

• Schedule Monday to Friday 8:30AM to 5:00PM.

• Repetitive motion prolonged sitting extensive visual involvement.

• May require some early morning evening and/or weekend meetings.

• May be exposed to angry or distraught people.

Impact NW is an Equal Opportunity Employer committed to fostering a diverse equitable and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity or expression national origin age disability genetic information marital status veteran status or any other status protected by applicable federal state or local law.

Required Experience:

IC