Director, Corporate Account Management - Merchandising - SYGMA

JOB SUMMARY The Director, Corporate Account Management works to build and maintain relationships with SYGMA customers by creating, implementing and enforcing policies and procedures needed to ensure customer satisfaction and contract compliance. Leads, coaches & develops Corporate Account Managers and Folio Maintenance team. Essential Functions Manage daily activities of the SYGMA Corporate Account Management team. Hire, Coach, train, deliver performance evaluations, and develop leadership abilities and problem-solving skills of the account management group. Set CMP goals and ensure execution of performance reviews. Assist team with negotiating and strategizing with corporate customer partners regarding inventory level directions, storage ability and costs and other solutions. Responsible for delivering and meeting or exceeding key metric goals, such as; Inventory DSO, out of stock service performance, obsolete inventory, shrink, freight spend, etc.. Develop and provide value-added reporting and coordinate on future technology projects as pertaining to purchasing and account management. Recommend best practices that may be beneficial to customers and SYGMA business execution. Maintain and enhance current business relationships by managing customer needs; serve as a point of escalation for customer issues and partner with the customer to reach an amicable resolution. Communicate and present business data to high level personnel at customer corporate office. Manage new business start-ups & on/off-boardings to include execution of assigned responsibilities. Ensure the team completes accurate and timely new item/new vendor set-up activities and coordination of information requirements across departments; ensure pricing updates are completed accurately and timely. Provide proactive supply chain resolutions to the Customer & Merchandising Planning Group to minimize the impact on internal customers and external store level customers. Manage obsolete inventory and develop strategies to move excess inventory. Provide direction to the team on the appropriate handling of product recalls and work in conjunction with the Food Safety team regarding QA (quality assurance) issues. Manage the Folio Department to ensure contract compliance and accuracy for all SYGMA customers. Advise on a strategy to maximize inventory valuation potential. Work in collaboration with the Sales Leads to improve the Customer Experience and execute special requests. Manage contract compliance for all SYGMA Customers. Attend customer meetings and SYGMA quarterly business reviews as necessary. Collaborate with the other department managers, Directors, and VP in Merchandising to gain alignment, enhance best practices, and deliver business goals, and work in partnership with them to drive a positive work culture and deliver job cross functionality solutions. Take action on Sysco Speak results, deliver an action plan and goals to drive engagement improvements. Be a “change champion” for one area of focus related to Sysco Speaks. The topic and length of time will be determined by the director. Occasional travel required for customer meetings or conferences or SYGMA site visits. Weekend, or after hours, telephone contact with customers, suppliers, or SYGMA personnel to troubleshoot emergency situations is periodically required. Requirements Bachelor’s degree is required. An equivalent combination of education and experience would be considered in lieu of degree. 8 years of SYGMA Merchandising experience required, can be combination of Inventory Management and Account Management. Or a minimum of 4 years of SYGMA experience combined with 4+ years external experience in the field of National Accounts, Supply Chain, Merchandising, or other customer facing background is required. 5 years supervisory or management experience required. Skills and Abilities Proven ability to develop, coach, and lead associates Executive Maturity Able to develop & maintain strong relationships with customers and key stakeholders Strong ability to negotiate Proven sense of urgency & Decision-making ability Critical thinker and strong problem-solving skills Strong analytical skills Excellent written and verbal communication skills Ability to handle high pressure situations Must be innovative and strategic Effective conflict management skills Proficient in AS400 & Presto Strong Excel, Word, and Power Point skills Preferred DPR trained and proven ability in utilization of forecasting tool Physical Demands Work is sedentary in nature Some travel is required by air and personal vehicle Working Conditions Office environment Position resides at the SYGMA Support Office in Dublin, Ohio Equipment Operated Office equipment, PC #J-18808-Ljbffr Sysco Northeast Rdc