Inside Sales Representative - Eurofins Drinking Water and Wastewater Central, LLC

Inside Sales Representative

The Inside Sales representative serves as the laboratory's primary point of contact for client service and/or sales related activities. This role will support our outside sales team by coordinating RFP submittal, managing contract documents, customer onboarding, directing new leads or RFP notices, and generating/managing new leads for medium and small municipal targets.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Become knowledgeable of Eurofins Environment Testing (USA) services, industry terminology and company operations
• Become proficient in use of all aspects of Laboratory Information Management System (LIMS), especially sales and client related activity.
• Serving as the laboratories' primary point of contact for client service and/or sales related activities;
• Identify new opportunities and customers and maintain order frequency through phone and email. Follow up with inbound leads daily and develop a working knowledge of accounts.
• Responsible for managing accounts through the entire sales process including quoting, taking orders, checking on invoices and following up on A/R (Accounts Receivable) issues
• Utilize CRM software with existing and future customers; maintain pertinent account details - record each customer contact (fax. phone, email or in person date and time of call, nature of inquiry, and time/confirmation of completion.
• Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
• Maintain CRM database of prospective clients and opportunities
• Tracking weekly, monthly, and quarterly performance and sales metrics
• Closing sales and working with client through closing process
• Work in conjunction with sales department providing information to or about new and existing clients
• Provide support to outside sales quoting, bid preparation, lead management
• Deliver qualified opportunities to team members
• Identify potential opportunities for outside sales to recover lost services
• Respond to all inbound sales calls and client services related issues in a timely manner
• Provide superior customer service and assist with related duties (taking and entering orders, confirming and scheduling of logistics orders and other aspects of customer service- related assistance)
• Tracking the progress of all laboratory production efforts;
• Advising clients in a professional manner of any scheduling conflicts, possible delays, or other problems which may arise;
• Resolving any questions or issues that clients may have with regard to our services;
• Ordering and possible prep of bottle kits for use by clients in their sampling efforts (as necessary);
• Generating and reviewing of reports/EDDs (Electronic Data Deliverables) as necessary prior to release;
• Record and respond to customer requests and concerns while implementing an "on time" tracking system for in-house projects according to account assignment. Act as communicator between labs, administrative areas and clients.
• Communicates client information or requests to labs, sales, sample management, field services, QA, accounting/billing, or QC management when specific request is outside customer service representative's area of expertise, or when appropriate department is unavailable for client request. This includes completion of appropriate forms to facilitate sample container preparation and delivery, sample pickup, rush sample notification, complaint forms and requests for price quotation, result interpretation, or analysis recheck and review.

Qualifications

• Education: BS/BA in Chemistry, Sciences, Marketing, or related field (four years experience may substitute for a degree)
• Experience: 2+ years inside sales or customer service experience
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Additional Information

This is a full time exempt position (can be remote) - Monday to Friday 9 am to 5 pm with possible weekends and longer hours.

Compensation: $65,000 - $75,000 / annually (DOE).

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in "Testing for Life," our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins' commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the sameserving as a true ESG Enabler.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.