Senior Director, Member Care Center — Scale & Strategy
First Tech Federal Credit Union
First Tech Federal Credit Union in Chelmsford, MA is seeking a Senior Director to lead its East Coast contact center, a ~450-person operation. You will set direction, partner with Workforce Management, Quality and Training, and be the primary voice for the function across the enterprise. The role emphasizes integrity, compliance, and high-visibility leadership in a regulated environment, reporting to the Vice President of Member Contact Center, with a hybrid work model. #J-18808-Ljbffr First Tech Federal Credit Union
Vacancy posted 4 days ago
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